Work on the Revenue Productivity Squad in Customer Success Engineering.

• Implement many tickets on the Web Layer team to achieve the goal to provide a secure and reliable global network that delivers content to Appian Cloud end users as quickly as possible.

• Work end-to-end by drafting technical designs, driving implementation, and developing test plans on features to help transition Appian Cloud infrastructure to microservices. Received company-wide engineering value award for craftsmanship for the level of detail in my designs and testing.

• Troubleshoot, mitigate, document, and lead postmortem meetings for incidents during on-call rotations.

• Served as the designated primary mentor for newcomers, including two new members of my team, a college intern, and two new Appian full-time employees rotating with my team.

• Primarily use Java, Terraform, Python, AWS, and Kubernetes, in addition to GitLab, Jira, Bash, and light amounts of Git, Linux, GitHub, SQL, Go, and Grafana.

Have worked on three products across two teams: Azure DevOps and App Center on my initial team, and Data Integration on my second team.

1) Azure DevOps (September 2018 - May 2020):

• Helped implement numerous new features.

• Owned and maintained conversion of MVC to data provider feature.

• Investigated and fixed numerous bugs and customer issues.

• Participated in DRI rotations.

• Primarily used C# and TypeScript, in addition to Kusto and light amounts of SQL and Powershell.

2) App Center (August 2019 - December 2019):

• Implemented front-end of new path for authentication.

• Helped fix back-end bugs in malware scan and mail sender services.

• Primarily used C# and TypeScript, in addition to light amounts of Azure.

3) Data Integration (May 2020 - July 2021):

• Took the lead on and drove addressing security issues for my team's services.

• Implemented product improvements, including improved ways of rotating certificates and providing space for more apps for subscriptions.

• Investigated and fixed numerous bugs.

• Fixed and mitigated customer issues during DRI rotations.

• Primarily used C#, in addition to Azure, Kusto, and light amounts of SQL and Powershell.

• Developed modern work item type features for Visual Studio Team Services.

• Primarily responsible for implementing copy process feature.

• Gained experience using Visual Studio, Azure DevOps, C#, and Typescript.

Answer students' questions about CMSC420 (data structures), as well as help design the class content, exams, and project.