Developer experience @ AWS Builder Center

· Worked with SPEAR Wireless Security operations team on a UX redesign of a security evaluation management service for Amazon datacenters and other secure facilities.

· Researched, designed, and developed a renewed UI for the service, leading to an improved and expedited evaluations management workflow

• Owned workstream to improve official artist merch presence, improving search time 15% and click accuracy 48% for relevant flows in the retail mobile app through product card UI improvements.

• Partnered with cross-functional stakeholders to ensure cohesive multichannel design, including PM, data science, content design, and UXR.

• Planned, executed, and analyzed user research to produce user insights that informed a data-driven design process.

• Led UX design for AWS Secrets Manager and associated cloud cybersecurity services shipping 2 major feature releases with UX improvements helping to streamline workflows resulting in positive web feedback +7% and primary feature usage +26%.

• Lead UX design for T1 service AWS Payment Cryptography, serving 300+ payments, fintech, and finance customers at launch.

• Leveraged product analytics to define UX success metrics, producing data-driven insights and data visualizations that influenced project/issue prioritization.

• Conducted qualitative & quantitative research with enterprise-level B2B clients, gaining insights to establish engineering personas, use cases, and journeys.

• Produced interactive prototype flows and specifications. Aligned with and extended design system patterns to improve inter-service cohesion.

• Lead UX/UI design direction for federal government AI/ML-supported SaaS products, including geospatial flight routing dashboards and asset management systems.

• Lead a collaborative team of between 1 and 2 other designers, reporting to head of Product Development. Lead critiques, planning sessions, and retrospectives.

• Facilitated requirements collection, prioritization, and collaborative design reviews with engineering, product management, and data science.

• Established a design system and produced responsive components, tokens, iconography, layouts, data visualization styles, and documentation.

• Conducted on-site user research directly with B2B client analysts and officers.