# Kevin Utz

> Director of Product Design & UX | Enterprise SaaS, Fintech & B2B Platforms | Design Systems & AI-Driven Products | Scaling Global Teams

Location: Los Gatos, California, United States
Profile: https://flows.cv/kevinutz

Director and Head of Product Design and User Experience (UX) leader with 15+ years delivering enterprise SaaS, fintech, and B2B platform design at scale. I specialize in product design leadership, design systems, and UX strategy for complex, data-rich applications, including enterprise platforms, admin tools, and workflow-driven experiences.
 
I lead product design and UX teams to deliver measurable business outcomes—accelerating development, improving usability, and increasing adoption across multi-product platforms. My work combines systems thinking, data-driven design, and AI-driven product innovation to solve complex operational challenges.
 
At Juniper Networks, I directed UX and product design for a $5.3B enterprise SaaS portfolio:
➤ Scaled a governed design system across 12+ products (95% adoption) 
➤ Reduced development cycles by 27% and improved UI consistency by 92% 
➤ Increased accessibility (WCAG) by 78% and customer satisfaction by 26% 
➤ Led AI-driven product design for a zero-touch provisioning mobile app, reducing install time and errors through automation and personalization 
 
At Tata Consultancy Services, I led global product design and UX teams (60+ designers, researchers, and content designers) across enterprise and fintech platforms:
➤ Delivered Bank of America Life Plan (10M+ users, $55B in deposits) 
➤ Redesigned enterprise healthcare workflows at Walgreens (30% faster fulfillment, $500M savings) 
➤ Led platform and product design for JPMorgan Chase, Citi, and Vanguard, contributing to top-tier customer satisfaction and retention 
 
I bring deep experience in:
➤ Product Design Leadership, User Experience (UX), and UX Strategy 
➤ Enterprise SaaS, B2B platforms, and platform design 
➤ Design systems, scalable systems, and multi-product environments 
➤ Dashboard design, workflow design, and complex operational tools 
➤ AI product design, data-driven design, and automation 
 
As a design leader, I build and scale high-performing teams, including managers of managers, across global organizations. I partner with Product, Engineering, and executive leadership to define product strategy, align on OKRs, and drive execution across complex systems.
 
I’m equally comfortable operating at the executive level and as a hands-on leader—working in Figma, prototyping complex flows, and driving DesignOps and system governance when needed.
 
Currently focused on Director, Senior Director, and Head of Product Design / UX roles where I can lead enterprise platform design, scale design systems, and drive AI-enabled product innovation.

## Work Experience
### Principal & Director of Product Design @ Digital Advantage Design
Jan 2025 – Present
Leading product design and user experience (UX) for AI-driven, enterprise SaaS workflow automation as an independent product design leader following Director-level leadership at Juniper Networks. Focused on B2B platforms, operational tools, and data-rich applications, driving AI product design, platform design, and scalable systems to improve efficiency, accuracy, and business outcomes.

➤ Designed and delivered AI-driven workflow automation that reduced 96 hours of manual taxonomy repair to seconds, improving data integrity and operational scalability
➤ Led platform design and UX strategy for complex B2B workflows, including taxonomy systems, pricing models, and product configuration tools
➤ Designed progressive filtering and pricing architecture aligned to B2B mental models, accelerating the path-to-purchase and improving conversion
➤ Developed service blueprints and end-to-end experience design connecting digital platforms with sales and operations teams, supporting high-touch enterprise customer retention
➤ Applied data-driven design and AI-native workflows, incorporating human-in-the-loop validation to ensure accuracy, trust, and usability in AI-powered enterprise platforms.

### Director of User Experience @ Juniper Networks
Jan 2021 – Jan 2023 | Sunnyvale, CA
Led product design and user experience (UX), including platform UX, for a $5.3B enterprise SaaS and B2B platform portfolio spanning 12+ multi-product platforms, including network management, observability, and operational tools. Directed a global design organization (20+ designers, researchers, and managers), establishing design as a strategic driver of product innovation, platform scalability, and business growth.

➤ Drove product design leadership and UX strategy across enterprise SaaS platforms, contributing to 26% software revenue growth in year one and 18% in year two
➤ Built and scaled a governed design system (95% adoption) across multi-product platforms, improving UI consistency by 92%, increasing accessibility (WCAG) by 78%, and reducing development cycles by 27%
➤ Established a UX Center of Excellence, implementing Design Operations, research strategy, and system governance to improve delivery speed, quality, and cross-functional alignment
➤ Led AI-driven product design for a zero-touch provisioning mobile app, integrating predictive automation, personalization, and LLM-informed workflows to reduce installation time and errors
➤ Expanded research operations and data-driven design practices, reducing study turnaround by 33% and accelerating product decision-making
➤ Partnered with Product, Engineering, and executive leadership (VP+ and CEO) to define product strategy, align on OKRs, and secure funding and headcount for UX initiatives
➤ Built and scaled high-performing, global design teams (including managers), introducing career ladders and inclusive practices that increased promotions by 25%, reduced attrition by 30%, and improved engagement by 20 points

### Senior Manager of UX & Product Design @ Tata Consultancy Services
Jan 2017 – Jan 2021 | Santa Clara, CA
Led product design and user experience (UX) for global enterprise SaaS and fintech platforms, operating at a Director-level scope across Fortune 100 clients. Directed a global UX organization (60+ designers, researchers, and content designers) delivering platform design, design systems, and complex workflow solutions across finance, healthcare, and retail.
➤ Led product design leadership and UX strategy across enterprise SaaS, B2B platforms, and multi-product systems for clients including Bank of America, JPMorgan Chase, Citibank, Walgreens, and Vanguard
➤ Directed UX for Bank of America Life Plan, achieving 10M+ users, $55B in deposits, and 2.3M financial advisor appointments through data-driven design and customer-centric product strategy
➤ Led platform and design systems work for JPMorgan Chase, supporting 70M+ users, improving retention to 95%, and contributing to a 10-point NPS increase
➤ Improved omni-channel user experience (UX) for Citibank, contributing to #1 U.S. retail banking customer satisfaction rankings
➤ Redesigned enterprise healthcare workflows at Walgreens, reducing prescription fulfillment time by 30% and contributing to a 40% increase in vaccinations and $500M in operational savings
➤ Scaled design systems, governance frameworks, and Design Operations, improving consistency, usability, and delivery across distributed teams and complex platforms
➤ Applied data-driven design, experimentation, and continuous discovery, aligning UX with business outcomes and product KPIs across enterprise environments

### Manager of UX & Product Design @ Tata Consultancy Services
Jan 2014 – Jan 2017 | Santa Clara, CA
Led product design and user experience (UX) for enterprise fintech and platform-based systems, managing cross-functional UX teams and delivering complex, workflow-driven solutions across web and mobile applications.

➤ Led product design and UX strategy for JPMorgan Chase across mobile and web platforms, contributing to the #1 J.D. Power U.S. retail banking ranking for 70M+ customers
➤ Designed and optimized financial workflows and platform experiences for Vanguard, including RMD (Required Minimum Distribution) tools, reducing call center demand and improving client confidence
➤ Delivered enterprise platform design solutions for LinkedIn and Wolters Kluwer, including the “Connected Casebook,” improving document workflows, reducing turnaround time, and increasing user adoption
➤ Applied user-centered design, information architecture, and data-driven design to improve usability, task efficiency, and decision-making across complex, transactional systems
➤ Collaborated with Product, Engineering, and business stakeholders to align UX strategy with product goals, ensuring scalable, high-impact solutions across enterprise environments

### Lead UX Designer @ Tata Consultancy Services
Jan 2012 – Jan 2014 | Santa Clara, CA
Delivered product design and user experience (UX) solutions for enterprise healthcare, ecommerce, and retail platforms, focusing on mobile applications, CRM systems, and transactional workflows.

➤ Led product design and UX for Boston Scientific’s tablet-based CRM platform, improving sales workflows and driving a 52% increase in medical sales within three months
➤ Designed and optimized mobile e-commerce experiences for Toys “R” Us, improving usability, navigation, and checkout flows, contributing to a #1 usability ranking
➤ Delivered user-centered design, interaction design, and information architecture across enterprise and consumer platforms for clients, including Home Depot and Boston Scientific
➤ Designed workflow-driven and transactional experiences that improved task efficiency, usability, and business outcomes across healthcare and retail systems
➤ Collaborated with Product, Engineering, and business stakeholders to align UX solutions with customer needs and technical constraints

### Founder & Head of Product Design @ Digital Advantage Design
Jan 2008 – Jan 2012 | San Jose, CA
Founded and led a product design consultancy delivering user experience (UX) and product design solutions for enterprise platforms, fintech applications, and consumer software. Partnered with startups and Fortune 500 clients to design scalable, user-centered systems across finance, retail, and education.

➤ Led product design and UX strategy for financial platforms, including Intuit QuickBooks and Quicken for Mac, improving usability, aligning with Apple Human Interface Guidelines, and contributing to platform growth and adoption
➤ Delivered enterprise platform design and workflow solutions for clients, including Scholastic, Safeway, and Calyx Point, improving operational efficiency and user adoption
➤ Redesigned Scholastic Math Inventory, reducing student testing time by ~40% and earning the Best in Tech 2010 award
➤ Built and scaled a high-performing consultancy with 98% client retention and 34% year-over-year growth, driven by consistent delivery of high-impact product design outcomes
➤ Applied user-centered design, interaction design, and information architecture to complex, data-rich applications and transactional workflows


## Education
### Bachelor of Arts (B.A.) in Fine/Studio Arts, General
University of California, Santa Cruz


## Contact & Social
- LinkedIn: https://linkedin.com/in/kevinutz
- Portfolio: https://www.kevinutz.com/

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Source: https://flows.cv/kevinutz
JSON Resume: https://flows.cv/kevinutz/resume.json
Last updated: 2026-04-13