• Revamped TikTok gift card.

• Worked on payment scenarios.(Bidding, backup payment, subscription payment flow etc)

Enterprise Team (October 2023 - May 2024)

• Worked with a senior designer, developers, and Product Managers on the Salesforce CRM project. Led the design process for the Credit Upgrade project to enhance the relationship between bankers and Credit Consultants, focusing on increasing transparency and visibility in communication. Conducted usability testing for the MVP, resulting in a 30% improvement in user satisfaction.

Payment Team (March 2023 - October 2023)

• Cooperated with designers and developers to redesign and unify the payment flows across multiple products. Streamlined the payment experience, enhancing security and privacy awareness.

Design System Team（August 2021- March 2023)

• Collaborated with design system team members and developed a comprehensive design system from the scratch on the design system team, achieving a fully functional stage. This system is now used by over 100 professionals across various roles, including designers, engineers, and content designers. Wrote documentation, led and mentored teams to create reusable, fully responsive, and accessible components for multiple platforms.

• Through usability testing, contextual inquiry, and competitive analysis, we are building a pilot store within the new platform and will apply it to 16000+ stores. Improved store efficiency by 35% from pilot test.

• Built a design system for next generation POS system, which created a close bridge between the designers and the developers. Goal is to save up to 60% time in product development process.

✔Responsible for designing the HMI for Tundra 2024.

■Created 1st ever B2C VR app experience for travel in China, allowing users to preview real luxury hotels and attractions. Through 30 sprint release cycles, new UI/UX helped increase users adoption by 20%. Our accelerated user growth helped attract $11M in investment from Tencent Inc.

■Led UX design and research for companion B2C app catered to luxury travelers, helping users get professional suggestions from our panel of travel experts. On-going research and design iterations helped raise the retention rate by 30%.