# Kha Duong > Senior Product Designer Location: San Francisco Bay Area, United States Profile: https://flows.cv/khaduong Portfolio: https://www.kyleduong.com/ Kyle is a quirky concoction of a product designer, artist, and dreamer. With over nine years of experience creating delightful and elegant digital products, Kyle has found his passion and drive in conceptualizing and executing accessible and meaningful user content. ## Work Experience ### Senior UX Designer @ Cricut Jan 2024 – Present ### Senior Product Designer @ Jampack Jan 2023 – Jan 2024 | San Mateo, California, United States • Led design strategy for traveler account and payment journeys, optimizing frictionless payments, payment processing, and fraud detection. • Championed a human-centered design approach to deliver seamless and intuitive user experiences, aligning design, technology, and customer needs across external and internal products. • Developed and maintained a scalable design system to ensure consistency and efficiency. • Drove a 21% increase in customer satisfaction within one year by implementing innovative design solutions and user-focused enhancements. ### Senior Product Designer @ Mission Lane Jan 2021 – Jan 2023 | San Francisco Bay Area • Led design strategy and execution for user acquisition journeys, improving external and internal experiences across web and mobile platforms. • Directed branding initiatives and visual design to establish a cohesive and compelling brand identity. Managed and maintained a scalable design system to ensure consistency across products. • Mentored junior designers, fostering professional growth and strengthening team capabilities. • Increased new product and card activation rates by 12% through strategic design enhancements. ### Senior Product Designer @ Genbook Jan 2020 – Jan 2021 • Developed client features from ideation to implementation. • Served as the liaison between the product team, clientele, and developers, facilitating clear communication and effective collaboration. • Oversaw brand identity and product strategy for clients, aligning design with business objectives. • Achieved an 8% increase in conversion rates over six months through targeted design improvements. ### Product Designer II @ First Tech Federal Credit Union Jan 2016 – Jan 2020 | Mountain View, California • Designed and optimized user experiences for both online and mobile platforms, combining visual aesthetics with intuitive interactions. • Developed and maintained robust design systems to ensure consistency and efficiency across projects. • Championed best practices in interface design, brand voice consistency, and user-centered design. • Improved process efficiency by 22% in customer facing workflows. ### UX Researcher @ HealthRIGHT 360 Jan 2014 – Jan 2015 | South San Francisco • Served as a UX researcher on a HIV and substance abuse prevention program for the Asian American Recovery Services. • Facilitated several workshop sessions within the community to collect detailed field notes and behavioral screening surveys from identified populations of focus. • Revised program curriculum to appeal to the current identified populations of focus. • Conceptualized and developed new social media strategies and projects that increased brand awareness according to research. Strategies and projects included are creating online video content, designing graphic marketing advertisements, and coordinating promotional events. • Provided graphic support by designing web and print material for various campaigns, educational/program materials, and events for more than a dozen cohorts. •Developed an online persona on various social media platforms that advocated the brand to potential participants, recruiting more than 50 applicants during the duration of the project. •Maintained consistent communication with over 50 participants at any given time to foster positive relations, answer inquiries and connected participants to community resources. •Hosted several events in collaboration with partnering organizations to promote brand awareness by engaging with the community and stakeholders. ### Visual Designer @ A.L Labs Jan 2013 – Jan 2014 | Palo Alto, California • Collaborated with several designers to create seamless UI design and UX flow for several applications. • Created character, environment, prop and visual effect animations for several mobile applications and games. • Illustrated a series of storyboards used to shape in-game cinematics. • Acted as liaison between lead artists and programmers by ensuring art assets were cleaned and refined so that they could be properly integrated into gaming engines. • Modeled and textured dozens of character and environment models. • Designed dozens of graphic banners and advertisements to market several mobile applications. ### Flash Animator @ Zynga Jan 2012 – Jan 2013 | San Francisco, CA • Assisted lead artists in designing several character and environment 2d assets for mobile games. • Collaborated with designers to develop a particle system. • Created and rendered scenes using After Effects. • Refined 2d assets for lead artists in preparation for animation. • Modeled and textured dozens of 3d props. ## Education ### Bachelor of Science (BS) in Media Arts The Art Institutes of California, S.F ## Contact & Social - LinkedIn: https://linkedin.com/in/kyleduong - Portfolio: https://www.kyleduong.com --- Source: https://flows.cv/khaduong JSON Resume: https://flows.cv/khaduong/resume.json Last updated: 2026-04-13