• Define and execute product strategy and roadmap in collaboration with VP of Product

• Prioritize features based on customer feedback, market trends, and business goals

• Lead cross-functional teams to deliver impactful, user-centric software solutions

• Manage product backlog, sprint planning, and detailed requirements documentation

• Collect insights from clients and internal teams to validate and refine features

• Balance user experience with technical feasibility and business impact

• Track development progress, mitigated risks, and ensured high-quality delivery

• Research market and competitors to inform product direction and maintain relevance

• Collaborates closely with the development team to drive product development.

• Partners with clients, client services, and sales to enhance product features.

• Creates mockups, specifications, and acceptance criteria for stories and epics.

• Manages product roadmap, focusing on new functionalities and improvements.

• Oversees business and functional requirements using project management software.

• Specializes in DocTime Suite software

• Create product documentation and client-facing updates.

• Coordinates rollout of new releases with client services and sales.

• Identifies and solves complex problems, assessing risks with data-driven insights.

• Contributes to team monitoring bug tracker system.

Ludi is a health care technology and physician-advocacy firm that simplifies the way hospitals and health systems track, manage, and audit payments to their physicians. Our DocTime Suite of technology solutions, which includes our DocTime Log® mobile app, DocTime Spend® and ShiftTime Log®, is an integrated time-tracking and financial management system that helps hospitals manage all of the complex tasks, rules, and data associated with their physician agreements.

Brian Black Tea | Black Tea Shop Website Design | 10/2022 - Present

• https://www.khanhcao.com/work/casestudy-brianblacktea

• Communicated with stakeholders to redesign and rebrand the black tea store's website, resulting in a 30% increase in user engagement and a 20% increase in user satisfaction metrics.

• Conducted a website audit and stakeholder interview in order to evaluate current customer experience feedback, check key pain points, and identify opportunities for improvement in the website.

• Designed an elegant website that aligns with brand aesthetic and values, resulting in a 45% increase in customer interest.

• Ensured website compliance with WCAG accessibility standards, resulting in a 25% increase in website accessibility and a 20% increase in website inclusivity metrics.

Zencey | Healthcare Android App Redesign | 8/2022 - 9/2022

• https://www.khanhcao.com/work/casestudy-zencey

• Led the UI design for the redesign and addition of a new pharmacy feature to the telehealth Android app impacting 10k+ users in Africa and resulting in a 40% increase in user engagement.

• Optimized the information architecture of the telehealth Android app to accommodate the new pharmacy feature, resulting in a 50% reduction in user confusion and a 40% increase in user comprehension rates.

• Conducted user research and usability testing with 10+ participants using Figma and Maze, resulting in an increased 35% rate of success.

• See additional projects below in "Projects" section (https://www.khanhcao.com/work/projects)

• Increase design system establishments by 35% by developing a comprehensive design system template for all HfLA teams.

• Collaborate with cross-functional teams to ensure the design system template aligns with HfLA’s business objectives.

• Expand a comprehensive Figma guide that ensured easier file comprehension and reduced file inconsistencies by 70%.

• Develop and deliver a guide to organizing Figma files to educate 100+ designers, developers, and stakeholders, resulting in a 50% increase in efficiency.