# Khanh Cao

> Senior Product Manager at Ludi Inc.  |  UI/UX Design  |  Design Systems

Location: San Francisco Bay Area, United States
Profile: https://flows.cv/khanhcao

If you had told me when I was younger that I’d be obsessed with a thermostat, I would have laughed because how can a thermostat be that impressive?

LOVE AT FIRST SIGHT
My product designer journey started before I even knew what product design was. I had stumbled upon the Nest thermostat at an open house and immediately knew I wanted one. The design was not only sleek but also very easy to use. What more could I want? It wasn’t until a few years later that I discovered the issue: the app.

THE FATAL FLAW
Originally, the Nest had its own app, which did its job but was extremely difficult to set up. Then Google acquired the Nest and switched the app connection to the Google Home app. The user experience for Nest mobile went from meh to bleh. I was insulted. How could such a great product have such a terrible mobile experience? This is what started my journey into the UI/UX world. 

I wanted to make experiences that gave me the same feeling I got when I was using the Nest product, not the Nest app. I wanted to figure out a way to make experiences like setting up a smart thermostat easier for everyone, including older users like my parents.

A HAPPY COINCIDENCE
At the end of 2022, I saw a post that made me truly believe in the benefits of UX research. Google had finally listened to their users and redesigned the Google Home app to make it easier to manage and control smart home devices. Just from the preview I had seen, it was leaps and bounds better than what it was before.

I’m so happy that I get to be a part of the process to make easier to use experiences.


Design Portfolio: khanhcao.com


Skills: Anticipatory Design, Design Strategy, E-commerce, Gamification, Information Architecture, Interaction Design, Interviewing, Mobile Design, Product Design, Personas, Prototyping, Responsive Design, Scenarios, Sketching, Usability Testing, User Experience, User Interface, User Research, UX Design, Validation, Web Design, Wireframing

Tools: Adobe XD, Figma, Google Suite, Marvel, Maze, Microsoft Office, Miro, Sketch, Webflow

Please reach out and let's connect!

## Work Experience
### Senior Product Manager @ Ludi, Inc. - Provider Compensation Management
Jan 2025 – Present
- Define and execute product strategy and roadmap in collaboration with VP of Product
- Prioritize features based on customer feedback, market trends, and business goals
- Lead cross-functional teams to deliver impactful, user-centric software solutions
- Manage product backlog, sprint planning, and detailed requirements documentation
- Collect insights from clients and internal teams to validate and refine features
- Balance user experience with technical feasibility and business impact
- Track development progress, mitigated risks, and ensured high-quality delivery
- Research market and competitors to inform product direction and maintain relevance

### Product Manager @ Ludi, Inc. - Provider Compensation Management
Jan 2024 – Present
- Collaborates closely with the development team to drive product development.
- Partners with clients, client services, and sales to enhance product features.
- Creates mockups, specifications, and acceptance criteria for stories and epics.
- Manages product roadmap, focusing on new functionalities and improvements.
- Oversees business and functional requirements using project management software.
- Specializes in DocTime Suite software
- Create product documentation and client-facing updates.
- Coordinates rollout of new releases with client services and sales.
- Identifies and solves complex problems, assessing risks with data-driven insights.
- Contributes to team monitoring bug tracker system.

### Senior Product Analyst @ Ludi, Inc. - Provider Compensation Management
Jan 2023 – Jan 2024
Ludi is a health care technology and physician-advocacy firm that simplifies the way hospitals and health systems track, manage, and audit payments to their physicians. Our DocTime Suite of technology solutions, which includes our DocTime Log® mobile app, DocTime Spend® and ShiftTime Log®, is an integrated time-tracking and financial management system that helps hospitals manage all of the complex tasks, rules, and data associated with their physician agreements.

### Product Designer @ Khanh Cao Design
Jan 2022 – Jan 2025
Brian Black Tea  |  Black Tea Shop Website Design  |  10/2022 - Present
- https://www.khanhcao.com/work/casestudy-brianblacktea
- Communicated with stakeholders to redesign and rebrand the black tea store's website, resulting in a 30% increase in user engagement and a 20% increase in user satisfaction metrics.
- Conducted a website audit and stakeholder interview in order to evaluate current customer experience feedback, check key pain points, and identify opportunities for improvement in the website.   
- Designed an elegant website that aligns with brand aesthetic and values, resulting in a 45% increase in customer interest.
- Ensured website compliance with WCAG accessibility standards, resulting in a 25% increase in website accessibility and a 20% increase in website inclusivity metrics.

Zencey  |  Healthcare Android App Redesign  |   8/2022 - 9/2022
- https://www.khanhcao.com/work/casestudy-zencey
- Led the UI design for the redesign and addition of a new pharmacy feature to the telehealth Android app impacting 10k+ users in Africa and resulting in a 40% increase in user engagement.
- Optimized the information architecture of the telehealth Android app to accommodate the new pharmacy feature, resulting in a 50% reduction in user confusion and a 40% increase in user comprehension rates.
- Conducted user research and usability testing with 10+ participants using Figma and Maze, resulting in an increased 35% rate of success.


-See additional projects below in "Projects" section (https://www.khanhcao.com/work/projects)

### Lead Product Designer @ Hack for LA
Jan 2023 – Jan 2023
- Increase design system establishments by 35% by developing a comprehensive design system template for all HfLA teams.
- Collaborate with cross-functional teams to ensure the design system template aligns with HfLA’s business objectives.
- Expand a comprehensive Figma guide that ensured easier file comprehension and reduced file inconsistencies by 70%.
- Develop and deliver a guide to organizing Figma files to educate 100+ designers, developers, and stakeholders, resulting in a 50% increase in efficiency.

### Product Designer @ Hack for LA
Jan 2022 – Jan 2023 | Remote
- Establish and maintain a HfLA design system that will be applied across all design platforms, bringing consistency and accessibility for both designers and developers
- Examining and creating guides to assist both onboarders and those wishing to learn the fundamentals of UX Design
- Target user pain areas by conducting user research using techniques including user interviews, user testing, A/B testing, and card sorting
- Get together with other designers, stakeholders, and developers to discuss technological limitations and come up with solutions to current and developing problems.
- Ensure that designs can be implemented successfully and efficiently before handing off the design to the developer 
- Ensure that design solutions take company goals and user demands into account by working with stakeholders

### Surgical Technologist @ LRS Healthcare
Jan 2021 – Jan 2022 | Palo Alto, California, United States
- Worked at Stanford Health alongside some of the best surgeons in the US
- Quickly adjusted to a fast-paced atmosphere by successfully executing procedures and tasks
- Requested to work on high-stakes, complex procedures, and use innovative technologies by surgeons

### Travel Surgical Technician @ MedPro Healthcare Staffing
Jan 2021 – Jan 2021
- Worked at multiple surgical facilities throughout California
- Consulted with, educated and assisted numerous technicians to increase their productivity and efficiency
- Specialized in Da Vinci robotic surgery by assisting surgeons and nurses to understand the user experience and interface

### Certified Surgical Technician @ University of Utah Health
Jan 2015 – Jan 2021
- Effectively communicated with team members and surgeons to ensure that everyone was on the same page and working towards the same goals, resulting in a 95% satisfaction rating from surgeons.
- Worked in a fast-paced, high-pressure environment to support surgeons during procedures, developed the ability to work well under pressure and meet tight deadlines.
- Provided a high level of compassionate support with patient care and recovery resulting in 90% satisfaction from patients.


## Education
### Bachelor of Science - BS in Clinical/Medical Laboratory Technology/Research and Allied Professions
University of Utah

### Certification in UI/UX Design Career Track
Springboard


## Contact & Social
- LinkedIn: https://linkedin.com/in/khanh-cao17

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Source: https://flows.cv/khanhcao
JSON Resume: https://flows.cv/khanhcao/resume.json
Last updated: 2026-04-05