● Built and owned the frontend for an agentic AI support platform, enabling autonomous resolution of customer requests across multiple support workflows and significantly improving resolution speed and support deflection.

● Designed a scalable agent execution and safety layer, introducing policy-driven permissions, human-in-the-loop escalation, and end-to-end observability to safely run large-scale AI interactions in production.

● Engineered a real-time phone support system integrated with Zendesk, including intelligent routing and AI-generated case summaries to streamline triage, improve agent efficiency, and increase customer satisfaction.

● Developed a full-funnel lifecycle marketing system (email, SMS, onboarding) using a custom backend service, driving gains in conversion and incremental revenue growth.

● Built a new automated testing framework with Appium for the Etsy Seller app on both iOS and Android platforms.

● Implemented a new data visualization framework with Looker to improve efficiency and observability of test data, utilizing BigQuery to provide real-time and reactive updates on test coverage and failure rates.

● Collaborated with product and engineering stakeholders scope and develop bespoke features for visualization framework, increasing efficiency and testability of future feature development.

● Engineered frontend components utilizing React Redux, implementing customer-facing features for the management of Apache Kafka topics and connectors within Confluent Cloud.

● Orchestrated integration of frontend features with Apache Kafka backend, utilizing bespoke RESTful API endpoints for implementation of a new schema management feature.

● Collaborated in the planning and execution of a growth funnel for a new 'Custom Connectors' feature, implementing marketing features on the frontend that resulted in heightened user engagement and adoption.

● Contracted by a VR production studio to build automated pipelines for Unreal Engine to reduce integration inefficiency at various stages of the development cycle.

● Developing custom scripts using Unreal's experimental Python API to allow for automatic asset and level verification.

● Managing a development team of 8, coordinating communication with clients and organizing the weekly development schedule.

● Built an internal portal for Bill.com developers to generate and manage API tokens through a streamlined UI.

● Designed a React.js frontend with Material UI components, integrating with AWS Amplify.

● Utilizing serverless frameworks, developed a noSQL database with mongoDB for token and permission management, and built a bespoke RESTful API with AWS Lambda and AWS API Gateway.

● Built a third-party authentication framework by integrating Google OAuth with AWS Cognito.