● Built and owned the frontend for an agentic AI support platform, enabling autonomous resolution of customer requests across multiple support workflows and significantly improving resolution speed and support deflection.
● Designed a scalable agent execution and safety layer, introducing policy-driven permissions, human-in-the-loop escalation, and end-to-end observability to safely run large-scale AI interactions in production.
● Engineered a real-time phone support system integrated with Zendesk, including intelligent routing and AI-generated case summaries to streamline triage, improve agent efficiency, and increase customer satisfaction.
● Developed a full-funnel lifecycle marketing system (email, SMS, onboarding) using a custom backend service, driving gains in conversion and incremental revenue growth.