· Handle crisis by deciding what actions are required and provide information appropriate staff of actions taken and of any follow-up required through log-book, written note or phone conversation.

· Answer the site phone professionally and transfer calls appropriately.

· Observe all residents and have the ability to recognize signs of substance abuse, child abuse and criminal activity and immediately advise the appropriate staff and work with the facility staff to

conduct investigation.

· Maintain excellent telephone skills and transfer calls appropriately.

· Acquire understanding of building features and potential problems.

· Maintain daily log book, school attendance, visitor and resident sign-in logs.

· Patrol transitional housing sites/apartments, maintain standing posts and conduct

vertical patrols as required.

· Visit multiple units as required and report any and all incidents to the appropriate security shift supervisor or other security or program manager.

· Attend program and agency staff meetings, house meetings, case conferences and training sessions as required.