I partner with leaders and teams navigating transformation to turn ambition into aligned behavior. My work focuses on designing the conditions, systems, and ways of working that help change take hold — not just get announced.

I’ve supported organizational strategy, operating model activation, and leadership alignment efforts within complex, fast-moving environments, including work embedded with a global transformation consultancy firms. Across engagements, I help organizations move from vision to execution by addressing the structural and behavioral blockers that slow momentum.

My work typically includes:

• Designing organizational and operating models that support strategy, not fight it

• Aligning leaders around shared direction, expectations, and behavioral commitments

• Translating strategy into clear roles, decision rights, and ways of working

• Supporting activation through sequencing, communication, and manager enablement

• Helping teams navigate change with clarity, care, and practical momentum

My approach blends systems thinking, hands-on activation, and deep respect for the humans inside the work. I believe transformation sticks when people understand what’s changing, why it matters, and how they’re expected to show up differently.

Led design and cross-functional initiatives within a complex, multi-channel organization, with a focus on improving how teams work together in service of both customers and employees.

My scope extended beyond product and service design into organizational systems: aligning teams across disciplines, clarifying ownership and decision-making, and redesigning ways of working to support scale and adaptability.

Key contributions:

• Led cross-functional design efforts across product, engineering, retail, and operations

• Identified and addressed systemic friction impacting delivery, morale, and customer experience

• Partnered with leaders to clarify priorities, roles, and decision-making

• Supported organizational changes that improved collaboration and employee enablement

• Brought frontline and employee perspectives into system-level decisions

• Contributed to shared design and operating standards that balanced consistency and team autonomy

• Coached teams and leaders on systems thinking and human-centered change

This work reinforced a core belief that continues to shape my career: sustainable impact comes from better systems, clearer expectations, and shared ways of working — not better artifacts alone.

Led design and organizational initiatives within a large, highly regulated enterprise, operating at significant scale across personal and business platforms.

At Chase, my role focused on building clarity and alignment across complex systems: unifying teams, establishing shared ways of working, and designing structures that enabled collaboration, consistency, and accountability in an environment shaped by risk, compliance, and speed.

Key contributions:

• Built and scaled design teams within a regulated, enterprise environment

• Unified previously separate platforms onto a shared operating and technology foundation

• Clarified roles, ownership, and decision-making across cross-functional partners

• Partnered with product, engineering, and business leaders to align priorities and execution

• Established shared standards and practices that improved consistency while enabling autonomy

• Navigated regulatory and organizational constraints to enable progress without compromising rigor

• Supported leaders and teams through periods of change, growth, and increased complexity

This work deepened my understanding of how structure, governance, and leadership behavior shape outcomes and reinforced the importance of designing systems that support both performance and people at scale.

Contributed to cross-functional product initiatives within a fast-paced, design-led organization, gaining exposure to platform-scale collaboration, production rigor, and design quality at global scale.

Worked within a highly disciplined product environment, reinforcing the importance of craft, systems thinking, and operational excellence in delivering cohesive customer experiences.