# Kim Lenox > Strategic Advisor to Founders & Execs | Problem Solver (ex-Adobe, Zendesk, LinkedIn) Location: San Francisco Bay Area, United States Profile: https://flows.cv/kimlenox My design leadership experience in the B2B and B2C space intersects enterprise software, media and consumer products, with deep-rooted background as a designer and up the management ranks—at the forefront of early technology innovations—pioneering cutting-edge interface concepts. Throughout my executive career, leading up to 120-member global organizations across design, research, content and front-end engineering, I’ve been recognized for my people-centric leadership style, ability to foster thriving cultures, and successes: • Scaling design organizations—with best-in-class structure, talent, processes, training and tools—while raising the quality bar in product design and user experiences • Solving complex business problems, driving the creation of customer-focused solutions and achieving excellence in design execution • Synchronizing cross-functional efforts, embedding design thinking into the business and positioning the customer at the forefront of product decisions • Steering design-driven product innovation, redesign efforts and scalable design system creation • Strengthening recruitment and development practices, building a diverse, inclusive design community and sustaining high levels of employee engagement and retention I lead with vision, clarity and empathy—for my organization, cross-functional partners and the customer. With a career foundation in design and development, I have a deep appreciation for the craft and underlying technologies, the power of cross-functional collaboration and the value of customer insights. I connect creative and commercial objectives, build a strong operating foundation and promote a culture of continuous learning and improvement—of our processes, our tools and ourselves—to conquer tough design challenges, deliver superior products, and create a cohesive, consistent and frictionless experience for customers. I’m a firm believer that when people are valued, talent is nurtured and employees remain at the center of a business, strong performance follows. I work hard to build a strong sense of community within my organization and serve as an inspiring mentor to guide efforts, navigate ambiguity, remove obstacles and enable career growth. I view issues and opportunities through a lens of optimism and encourage limitless thinking to explore possibilities—empowering creativity, providing the runway to perform, and cultivating an environment where design teams are challenged, can flourish and deliver their very best work. ## Work Experience ### Strategic Advisor @ Lenox Foundry Jan 2021 – Present Advise early-stage companies on best practices in design to establish a clear point of market differentiation, drive customer acquisition and retention, and fuel growth. Current engagements include partnership with Regrello (acquired by Salesforce), a new software company building an AI automated workflow engine and cross-company collaboration tool for supply chain and operations. ### Vice President, Head of Design @ Amplitude Jan 2024 – Jan 2025 Led the product design and research team transformation at Amplitude. Drove both internal adoption of AI tools and designing our AI-first product solutions. ### Vice President, Head of Design for Experience Cloud @ Adobe Jan 2021 – Jan 2023 | San Francisco Bay Area Led the design organization dedicated to Adobe Experience Cloud, a family of digital business products that delivers real-time data, scalable personalization, and every-channel delivery—all from a single platform. Our portfolio of products help companies of all sizes transform their businesses into digital experience powerhouses with a unified solution and comprehensive tools for insights, content, commerce and engagement. ### Vice President, Head of Product Design & UX Research @ Zendesk Jan 2018 – Jan 2021 | San Francisco Bay Area Led our organization in the research and design of all CRM software products and user experiences—with broad, 200K+ multiuser base—that provide businesses with connected (web, mobile and phone) suite of customer support tools. Served as Co-founder and Global Lead for ERG The Bridge, promoting collaboration among cross-generational workforce; and Executive Sponsor for Accessibility to advance inclusive, ethical design practices and WCAG improvements. • In high-growth environment—with business more than doubling in size to $1.3B+—scaled global design organization to 120 strong in eight countries across EMEA, APAC and AMER, with design verticals extending across product, content, UX research, systems and front-end development. • Steered transformation of several stand-alone products into a single, integrated omnichannel experience for enterprise customers along with the build of a design system (https://garden.zendesk.com) and software development toolkit. • Strengthened design’s influence, cross-functional engagement model, product value and the user experience. • Facilitated M&A success, leading product- and talent-related assessments and integrations for three acquisitions. ### Director, Product Design @ LinkedIn Jan 2014 – Jan 2017 | San Francisco Bay Area Served on design executive team and headed newly formed SF-based design group creating UX enhancements for consumers and business solutions for enterprise customers, with blended portfolio of internal applications and recent product acquisitions. • Injected fresh vision and perspective, boosted design culture and employee engagement, and deepened cross-functional alignment on customer needs. • Steered content integration strategy and early concept development for LinkedIn redesign that unified in-house applications and product acquisitions, streamlined newsfeed and improved user experience, while activating internal reorganization for concept execution and ongoing management. • Spearheaded advertising platform transformation, shifting from sales-based product to self-service model with multiple ad types in video, image and text form, which positioned the business for explosive growth. • Eliminated friction points for billing and payments through reimagined experience for enterprise administrators. ### Design Management Consultant @ Boutique Design Firm Jan 2014 – Jan 2014 | San Francisco Bay Area Partnered with leadership team to develop business model and growth strategy that transformed design practice, created multiple revenue streams and positioned firm for sustained success, with plans still employed today. ### Director of User Experience @ Lunar Design Jan 2012 – Jan 2013 | San Francisco Bay Area Lunar Design is a premier industrial design firm, which was acquired by McKinsey. Accelerated the buildout of the firm’s UX practice, expanding capabilities in the market, winning new engagements (10-fold increase) and ultimately positioning the business as an attractive acquisition target. Shaped strategy and execution of award-winning designs: IDEA, SPARK, and Good Design. ### Software Design Director for HP TouchPad & Senior Manager, Interaction Design @ HP Palm Jan 2009 – Jan 2012 | San Francisco Bay Area Stepped up to lead design effort of new HP TouchPad amid executive transition period following HP acquisition of Palm. Rescoped project, secured requisite resources and scaled design organization to reimagine webOS for tablets and deliver product to market on aggressive timeline. First joined as a Principal Designer at Palm, focused on Productivity applications, and advanced to lead design for new smartphone portfolio and wearable hardware. ### Product Strategist & UX Lead @ Adaptive Path Jan 2007 – Jan 2008 | San Francisco Bay Area Expanded web-centric business into the mobile market, scaled design team and helped position firm as a leading UX consultancy in the broader consumer electronics and medical device space. ### Earlier Career in Design & Development @ Companies included Samsung & LeapFrog Jan 1995 – Jan 2006 | San Francisco Bay Area Began career in hands-on software design and development roles and later advanced to executive producer and lead designer. Worked internally and as a freelancer on the interface for early technology innovations in home appliances and consumer electronics, including kids’ educational mobile devices and interactive TV. Gained early introduction to cloud-based software engineering, interface for consumer products, interaction design and design systems, and developed advanced UI concepts that inspired future market direction. ## Education ### BFA in Photography San José State University ### Art college exchange program The University of Sheffield ## Contact & Social - LinkedIn: https://linkedin.com/in/kimlenox --- Source: https://flows.cv/kimlenox JSON Resume: https://flows.cv/kimlenox/resume.json Last updated: 2026-04-13