Partnered with Enterprise Sales and Customer Success teams to deliver post-launch integration support for key accounts, including technical troubleshooting, API solution design, and quarterly business reviews.

Established and managed a user feedback loop between customer-facing teams and Product/Engineering, streamlining feature request triage, prioritization, and release cycles.

Created data-driven business requirement documents translating user feedback and research into conceptualized API/integration functionality.

Authored documentation for new API and platform features to support GTM launches, and provided implementation guidance to third-party applications in the TikTok ecosystem.

Facilitate the discovery, scope, and design of our client's integration paths between their eCommerce systems (Shopify, drop shipping channels, ERPs, CRMs) and Shopify's Fulfillment Network, using our APIs, pre-built applications, and various middleware platforms.

Managed complex DTC and B2B implementation projects by effectively coordinating with internal engineering teams and operations teams to ensure clients are successfully onboarded through UAT and ready to go-live with their target launch goals and deadlines.

Collaborated with the product, engineering, and operational teams to research and develop new platform features and API/webhook functionality.

Developed the Logistics Solutions Engineering playbook, which outlined rules of engagement, technical documentation of our ecosystem/architecture, and various ancillary services & products.

Piloted a hyper-care solutions program for select Global Key Accounts to ensure end-to-end processes between operations and integration layers are achieving client’s KPI metrics.

Manage various design initiatives, including B2B interface functionality, sandbox user experience, and account billing functionality.

Manage complex implementation projects by effectively coordinating with internal engineering teams and various operations teams in global warehouse facilities to ensure clients are successfully onboarded through UAT and ready to go-live with their target launch goals and deadlines.

Collaborate with the product design and development teams to spec and develop new features and enhanced functionality of the Shipwire platform in order to meet the clients' systematic/operational requirements.

Support existing clients with API development, sandbox testing, and deployment of their systems to our production environment.