# Kim Tuan Nguyen > Product Ops @ TikTok Location: San Francisco Bay Area, United States Profile: https://flows.cv/kimtuannguyen ## Work Experience ### Product Operations and Solutions @ TikTok Jan 2024 – Present | Bellevue, Washington, United States • Led discovery, scoping, and design of client integration pathways between eCommerce platforms (Shopify, drop-shipping channels, ERPs, CRMs) and TikTok Shop using REST APIs, pre-built apps, and middleware/iPaaS partners. • Partnered with Enterprise Sales and Customer Success teams to deliver post-launch integration support for key accounts, including technical troubleshooting, API solution design, and quarterly business reviews. • Established and managed a user feedback loop between customer-facing teams and Product/Engineering, streamlining feature request triage, prioritization, and release cycles. • Created data-driven business requirement documents translating user feedback and research into conceptualized API/integration functionality. • Authored documentation for new API and platform features to support GTM launches, and provided implementation guidance to third-party applications in the TikTok ecosystem. ### Senior Solutions Engineer @ Flexport Jan 2023 – Jan 2023 | Los Angeles Metropolitan Area ### Solutions Engineer @ Shopify Jan 2022 – Jan 2023 Shopify Logistics acquired by Flexport in June, 2023. • Facilitate the discovery, scope, and design of our client's integration paths between their eCommerce systems (Shopify, drop shipping channels, ERPs, CRMs) and Shopify's Fulfillment Network, using our APIs, pre-built applications, and various middleware platforms. • Managed complex DTC and B2B implementation projects by effectively coordinating with internal engineering teams and operations teams to ensure clients are successfully onboarded through UAT and ready to go-live with their target launch goals and deadlines. • Collaborated with the product, engineering, and operational teams to research and develop new platform features and API/webhook functionality. • Developed the Logistics Solutions Engineering playbook, which outlined rules of engagement, technical documentation of our ecosystem/architecture, and various ancillary services & products. • Piloted a hyper-care solutions program for select Global Key Accounts to ensure end-to-end processes between operations and integration layers are achieving client’s KPI metrics. ### Product Designer @ Ingram Micro Commerce & Lifecycle Services Jan 2020 – Jan 2022 | Santa Clara • Collaborate with cross-functional product, operations, engineering, and customer success teams to research, discover and develop design enhancements between the Shipwire SaaS platform and our various fulfillment warehouse systems. • Manage various design initiatives, including B2B interface functionality, sandbox user experience, and account billing functionality. ### Sr. Solutions Engineer @ Ingram Micro Commerce & Lifecycle Services Jan 2018 – Jan 2022 | Santa Clara • Facilitate the discovery, scope, and design of our client's integration paths between their eCommerce systems (Shopping carts, ERPs, CRMs) and Ingram's SaaS platform Shipwire. (API development, pre-built applications, and various middleware partners) • Manage complex implementation projects by effectively coordinating with internal engineering teams and various operations teams in global warehouse facilities to ensure clients are successfully onboarded through UAT and ready to go-live with their target launch goals and deadlines. • Collaborate with the product design and development teams to spec and develop new features and enhanced functionality of the Shipwire platform in order to meet the clients' systematic/operational requirements. • Support existing clients with API development, sandbox testing, and deployment of their systems to our production environment. ### Sr. Sales Executive @ Ingram Micro Commerce & Lifecycle Services Jan 2014 – Jan 2018 | Santa Clara • Consistently driving new revenue and exceeding annual sales quotas. 2017 annual goal of $1.2 MM new booked revenue, achieved $4.2 MM in actual new booked revenue. • Manage a wide range of short term and long term SMB and enterprise client logistics and supply chain projects and opportunities • Coordinate global inbound and outbound logistics from point of origin to final destination through various 3rd party freight carriers and brokers. • Perform detailed cost analysis with the finance team to process RFPs to ensure operational costs and capabilities meet client’s expectations. • Consult clients with defining the scope of business strategies and roadmap to help build their brand, streamline operation efficiency with various vendors/suppliers and automating processes through software applications and technology. • Generate new pipeline through strategic outbound campaigns and trade-show events for the sales team database. ### Sales Development Representative @ Ingram Micro Commerce & Lifecycle Services Jan 2013 – Jan 2014 | Palo Alto, California •Qualified leads and prospects before transitioning the SMB and enterprise sales opportunities to Sr. Sales Executives •Managed a high volume of inbound and outbound leads and prospects in Salesforce database Outbound cold calls and reach outs to generate additional pipeline •Maintained a high velocity of call and reachout activity to consistently become a top performer for generating high revenue opportunities •Managed emerging accounts for implementation and on-boarding •Hosted weekly live webinar training sessions on software platform and operation guidelines for new accounts •Developed many internal processes and guidelines to streamline and structure the entire SDR Role during the startup phase of Shipwire. ## Education ### Design and Visual Communications in General General Assembly Jan 2016 – Jan 2017 ### School of Architecture Academy of Art University ## Contact & Social - LinkedIn: https://linkedin.com/in/kimtuanguyen --- Source: https://flows.cv/kimtuannguyen JSON Resume: https://flows.cv/kimtuannguyen/resume.json Last updated: 2026-03-25