Order Management Application Development: Led the team in designing and implementing features for an order management application, such as creating orders and order lines from product hierarchies. Spearheaded the specification version upgrade feature, enabling customers to update product inventories with new specification versions.

UI Development: Directed the creation of custom UI pages in alignment with UX designs, utilizing UI Builder - controllers, components, databrokers, and UX client scripts to deliver a seamless user experience.

Agile Leadership: Managed daily scrum activities, ensuring clear communication within the team. Led sprint planning, grooming sessions, and retrospectives to drive continuous improvement and deliver project milestones on time.

Team Mentorship & Development: Provided guidance to junior engineers, helping them ramp up with task prioritization, code reviews, and best practices.

Cross-functional Collaboration: Collaborated with multiple teams across ServiceNow to ensure seamless project delivery. For the Order Management application, worked closely with the Telecom and Order Management teams to align on business requirements and technical implementation. Coordinated with the UI Builder team to develop custom UI pages, ensuring design consistency and functionality. Proactively engaged with cross-functional teams, driving resolution when roadblocks occurred and ensuring continuous progress on tasks.

Adapt new technologies to lead and develop single page application using Angular, JavaScript and JAVA to add RestAPIs for the legacy Remedy Midtier platform

Lead Deployment Management Application using Remedy AR System and JAVA - One stop to move(Import/Export) all the changes like data, binaries and definition files from Development to Production environment.

Worked on Smart-IT backend (JAVA Application) to fix product issues/defects, writing automation test cases using Selenium

Performance improvement for applications by debugging and analyzing the fiddler logs, SQL statements, back-end and front-end code with cross functional team

Speedy resolution for customer escalations - Troubleshoot and analyze the performance and product related issues with cross functional team for increased customer satisfaction

Own and streamline the process to localize the Remedy forms and data for development team

Enhancements and performance improvements for the Helpdesk and Change Management. This helped the response time for the helpdesk technician down to 5 secs from 15 seconds.

Provide Proxy Feature to the custom application - Helps managers assign someone else to approve/reject his IT requests in their absence.

Converted standard text emails to industry standard HTML templates.

Error handling features which reduced the number of support tickets from 20 in a week to 10 in a week.