# Kinnary Shah > Staff software engineer Location: Fremont, California, United States Profile: https://flows.cv/kinnary • 10+ years’ experience in designing and coding enterprise software solutions that are scalable, secure, and maintainable • Expert level understanding of Cross Platform (Web & Client-Server) application design and development using Web & JAVA Technologies • Provide domain-specific expertise, perspective and guidance to cross-organization projects and junior staff members. • Excellent problem-solving & debugging skills, improving customer satisfaction and driving overall improvements to the product • Collaborator with excellent communication and people skills ## Work Experience ### Staff Engineer @ ServiceNow Jan 2023 – Present Order Management Application Development: Led the team in designing and implementing features for an order management application, such as creating orders and order lines from product hierarchies. Spearheaded the specification version upgrade feature, enabling customers to update product inventories with new specification versions. UI Development: Directed the creation of custom UI pages in alignment with UX designs, utilizing UI Builder - controllers, components, databrokers, and UX client scripts to deliver a seamless user experience. Agile Leadership: Managed daily scrum activities, ensuring clear communication within the team. Led sprint planning, grooming sessions, and retrospectives to drive continuous improvement and deliver project milestones on time. Team Mentorship & Development: Provided guidance to junior engineers, helping them ramp up with task prioritization, code reviews, and best practices. Cross-functional Collaboration: Collaborated with multiple teams across ServiceNow to ensure seamless project delivery. For the Order Management application, worked closely with the Telecom and Order Management teams to align on business requirements and technical implementation. Coordinated with the UI Builder team to develop custom UI pages, ensuring design consistency and functionality. Proactively engaged with cross-functional teams, driving resolution when roadblocks occurred and ensuring continuous progress on tasks. ### Senior Software Engineer @ ServiceNow Jan 2021 – Jan 2023 | Santa Clara, California, United States ### Staff Specialist Engineer @ BMC Software Jan 2013 – Jan 2019 | Santa Clara County, California, United States Adapt new technologies to lead and develop single page application using Angular, JavaScript and JAVA to add RestAPIs for the legacy Remedy Midtier platform Lead Deployment Management Application using Remedy AR System and JAVA - One stop to move(Import/Export) all the changes like data, binaries and definition files from Development to Production environment. Worked on Smart-IT backend (JAVA Application) to fix product issues/defects, writing automation test cases using Selenium Performance improvement for applications by debugging and analyzing the fiddler logs, SQL statements, back-end and front-end code with cross functional team ### Staff Product Developer @ BMC Software Jan 2010 – Jan 2013 | Santa Clara County, California, United States Speedy resolution for customer escalations - Troubleshoot and analyze the performance and product related issues with cross functional team for increased customer satisfaction Own and streamline the process to localize the Remedy forms and data for development team ### Product Developer @ eBay Jan 2009 – Jan 2010 | San Jose, California, United States Enhancements and performance improvements for the Helpdesk and Change Management. This helped the response time for the helpdesk technician down to 5 secs from 15 seconds. Provide Proxy Feature to the custom application - Helps managers assign someone else to approve/reject his IT requests in their absence. Converted standard text emails to industry standard HTML templates. Error handling features which reduced the number of support tickets from 20 in a week to 10 in a week. ### Product Developer @ Wipro Technologies Jan 2006 – Jan 2009 | Pune, Maharashtra, India Preparation of the Functional and Technical documents for client approval, preparing test cases for UAT and Unit Testing. Implement Problem Management Process - gathering/understanding information from User and decide the priority for incidents created. Provide new applications to Support and Administrators to increase their efficiency - One place to resolve/create tickets; Configure Locations, Groups, Assignment and approval routing. ## Education ### BE in Instrumentation & Control Savitribai Phule Pune University ### Certification ITIL v2 Foundation ## Contact & Social - LinkedIn: https://linkedin.com/in/kinnary-shah-a86920b --- Source: https://flows.cv/kinnary JSON Resume: https://flows.cv/kinnary/resume.json Last updated: 2026-04-12