• Supervised a team of 4 engineers responsible for hardware break-fix activities and server maintenance, ensuring efficient workflow.

• Managed new site setup, overseeing hardware installation, configuration to meet operational requirements.

• Developed and implemented new procedures and best practices for hardware maintenance, improving efficiency, reducing downtime, and enhancing team collaboration.

• Monitored and ensured adherence to Service Level Agreements (SLAs), consistently meeting or exceeding response and resolution times for hardware-related incidents.

• Performed root cause analysis for recurring hardware failures, identifying and addressing underlying issues to prevent future incidents.

• Coordinated and prioritized workloads for team, optimizing resource allocation and timely completion of urgent break-fix activities.

• Conducted hardware lifecycle management, from installation to decommissioning, including inventory tracking, upgrades, and repairs.

• Established and maintained effective communication with management, providing regular updates on project status, issues, and resolution timelines.

• Led preventive maintenance initiatives, ensuring that hardware systems were proactively maintained to minimize future failures and optimize uptime.

• Managed procurement and deployment of hardware resources for new site setups, ensuring alignment with project goals and deadlines.

• Established and maintained effective communication with management and customers, providing regular status updates, escalation management, and resolution timelines.

• Ensured compliance with industry standards & internal policies for all hardware activities maintaining high levels of quality & security.

• Prepared detailed documentation for new procedures, troubleshooting guides, and hardware configurations, ensuring knowledge transfer and ease of reference for team members.

• Organize people, communication and knowledge to support problem follow-up and data center activity.

• Executed Rack and stack procedure, Un-racked outdated servers as part of decommissioned and maintained the database updated.

• Worked on networks like Three-Tier Architecture, Spine-Leaf Topology.

• Have a knowledge of storage concepts such as RAID, Tape library and multipathing and Technologies like DHCP, DNS, HTTP.

• Strong knowledge of routing protocols, Switching techniques, Security protocols, TCP/IP and OSI layer concepts.

• Have knowledge and worked on new cable runs and troubleshooted AOC, DAC, MPO, LC fiber cables and cat 5, cat 6 cable copper cables.

• Knowledge, Implementation and optimization of Protocols like BGP, OSFP, PTP and ARP.

• Experience with VM’s and Hypervisors.

• Minimized downtime and maintained the server uptime at 99%.

• Detect, investigate, and drive operating system issues affecting production equipment availability.

• Performed hardware level activity including investigation, maintenance and repair of server, network components and data cabling.

• Develop familiarity with the critical systems at each data center to provide a high-level response and escalation.

• Linux/Unix knowledge sufficient to identify and interrogate system hardware, Troubleshoot, review system logs, report on file systems, and manipulate files.

• Knowledge on Layer2 and 3 network concepts.

• Implementation and troubleshooting VLAN trunks, VTP, STP.

• Communicated timely and concise information to various teams throughout Engineering at the appropriate level of detail.

• Networking experience with sound knowledge of Cisco IOS and JunOS.

• Familiarity with reporting tools including Grafana and Splunk as well as management and implementation tools such as Atlassian Jira.

• Used Yaml, Python and PowerShell scripting languages to automate the procedures in datacenter.

Client: ICICI Bank Limited - Mumbai

Project :ICICI Mortgage Project

• Lead the team of 4 professionals by meticulous testing and optimization in the iHomeloan application.

• Refactored SQL queries for 10 critical database functions, improving query speed by 40%.

• Utilized optimization strategies in the iHomeloan application minimize page size and enhance loading speed.

• Enforced new features in the DIY portal using Agile methodologies which reduced release cycles by 20%.

• Provided production support by troubleshooting issues in MySQL, UNIX, Java platforms.

• Maintained the iHomeloan Application as a Support Engineer, reducing downtime by 35%.

• Provided code reviews for 100+ merge requests ensuring quality.

• Conducted comprehensive training sessions to onboard and upskill trainee employees on the iHomeloan application's functionalities.

• Developed and optimized java modules for the ICICI iHomeloan application resulting in 17% performance improvement.

Environment: MySQL 8.0, JAVA 7.1, Postman 5.5.3, UNIX, Spring Boot

Surveillance Systems

• Maintained surveillance systems for the railway station, ensuring over 99% uptime.

• Assisted in server maintenance activities for 10 critical servers.

• Implemented splicing for 50 km of fiber network, improving connectivity by 35%