• Contributing to the end-to-end redesign of Costco’s legacy Order Management System for the U.S. and Canada, applying systems thinking to untangle fragmented processes and support a more cohesive, scalable experience for high-volume order processing and fulfillment.

• Shaping interaction design solutions that help business stakeholders manage inventory with greater precision and efficiency, while collaborating closely with engineering and product partners to align user needs with system constraints and business goals.

• Lead designer for a web application empowering business owners to oversee the redistribution of open-box inventory, contributing to $1.5B in annual sales.

• Collaborated with cross-functional teams, stakeholders, and product managers to align designs with business goals and user needs.

• Contributed to design systems, co-led collaboration workshops, created design documentation, executed precision-oriented designs and prototypes using Figma, and participated in Agile processes with the product development team.

• Executed end-to-end design of a web-based application/portal that features a set of tools for efficiently uploading, reviewing, and deploying art assets for Pixelberry Studios, a mobile game development company.

• Developed a scalable user management application, crafted to handle user accounts, roles, tools, permissions, and a game asset catalog supporting over 10,000 game assets.

• Created user-friendly designs, streamlined user flows, wireframes, usage scenarios, user journeys, responsive mockups, and prototypes using Figma.

• Contributed to agile/scrum processes, conducted user interviews and usability studies, performed design QA, and ensured WCAG compliance.

• Drove 68% rise in customer content to the cloud via feature improvement designs within native iOS and Android apps.

• UX architect of cloud-based remote network management tools; created personas, IA diagrams, prototypes, interaction models, and guided art direction.

• Led onshore/offshore design team by setting goals, offering mentorship, fostering collaboration, ensuring high standards, and advocating for user-centric designs and continuous improvements.

• Hosted design thinking workshops and product review meetings.

• Employed analytical tools and collaborated with research partners to uncover user patterns and insights which resulted in 50+ UX updates.

• Lead designer of a pilot R&D product that combined Cisco Webex Teams components with the software of a major healthcare provider, aimed at streamlining patient care, clinical processes, and administrative functions.

• Designed visual representations of the interactions between users and systems, encompassing responsive layouts for web, mobile web, iOS and Android, navigation flows, control systems, and workflow processes.

• Designed functional prototypes using hi-fidelity mockups and collaborated with other designers and cross-functional partners to maintain consistency in the translation of design systems.