• Designed interactive and user friendly troubleshooting feature for customers in order to help them troubleshoot their network.
• Redesigned features to enhance overall interactivity and outlook of the product.
• Created user workflows to understand the product usage and navigation.
• Created conceptual sketches, low and high fidelity wireframes, and clickable prototypes for various features such as Device Dashboard and Product Configuration Templates.
• Analyzed and solved the product and usability problems.
• Designed dashboard for an internal tool that is used for customer provisioning.