•Successfully managed a restaurant, increasing sales by 45 percent through quality food, exceptional service in 4 months from a grand opening.
•Created a new business through community involvement and active public relations programs.
•Developed marketing campaigns to increase a visibility of the restaurant, analyzed market demographics, defined the target market, and determined advertising strategy.
•Trained service staff to enhance customer service skills and increase profits through suggestive selling.
•Investigated and resolved food/beverage quality and service complaints, ensuring customer satisfaction and increasing customer loyalty.
