Built a scalable and highly effective UX team with a very strong customer-centric focus (went from a team of 1 to a team of 10+ design and research professionals, incl. 2 managers).
Led the company's user experience efforts across all product distribution channels (direct SaaS, accountants, banks, and other fintech partners).
Led the UX vision for a high profile business partnership with Intuit, enabling small businesses to use Bill.com within QuickBooks Online, the leading accounting platform. This vision was a catalyst in completing the contract that led to the launch of the service in December 2016 that continues to be a strategic investment for both parties to date.
Led the UX vision for Bill.com Connect (an innovative business payment platform for banks), that has received raving reviews from numerous financial institutions, and had significant contribution in signing business partnerships with top-tier banks and financial institutions in the US (Chase, American Express, and more).
Led a complete redesign of Bill.com’s core product user experience that has been shown to consistently outperform the competition in periodic usability evaluation studies.
Transformed the company’s product development process by ensuring that all efforts receive early user validation prior to development, using a fast and more nimble design process, that is driven by strong user research.
Mobile Product Lead, responsible for developing and executing the company's mobile strategy.
Launched the company's debut native mobile apps for iOS and Android that have been adopted by thousands of customers and received numerous industry awards.
Employee of the year for 2016.