# Krish K. > Atlassian Tools | Human Factors Engineering and UX | Medical Clinic Operations and Practice Management | Translational Medicine and Cardiology Clinical Research | Deep Learning, AI and LLM in Medicine enthusiast Location: San Francisco, California, United States Profile: https://flows.cv/krishk Multiple areas of expertise - - Atlassian software tools (Jira Service Management, Confluence and Jira) [10+ years] - Human Factors Engineering / User experience design / UI design / prototyping [10+ years] - Healthcare / clinic practice management / clinical research in translational medicine [10+ years] - AI / LLM enthusiast (2 years) - built a conversational AI prototype using ElevenLabs for Pediatric assessments As an Atlassian Tools consultant since 2011, have been providing uniquely innovative, enterprise-wide solutions with superlative customer impact, using Jira Service Management, Jira and Confluence. Notable clients include Twitter (six consecutive years in the Atlassian Tools team), Twilio, LendingClub, Alameda Health, macys.com and Kabam. An innovative Human Factors Engineer, user experience strategist and design thinker, both in the web and mobile domains, with proficiency in software and product development, and was awarded several patents in user experience design at Qualcomm. Also managed the overall user experience function in various leadership roles, including as Director of User Experience. As Practice Manager (volunteer) at the Ashland Free Medical Clinic, responsible for the management of overall clinic operations and non-medical clinic volunteers. Recently implemented a telemedicine / remote patient monitoring solution using Atlassian software tools with an Atlassian HIPAA BAA at the clinic, as also a similar solution at scale at a free tertiary care super-speciality hospital in India, that were veritable lifelines for underprivileged patients during Covid. Work in translational medicine spans medical devices and clinical research. - As General Manager at Sirica Therapeutics - a pioneer in Digital Therapeutics (DTx) in the Autism Spectrum Disorder (ASD) space - was responsible for general management, IP strategy and device FDA strategy. - As an NSF I-Corps Industry mentor for a UC Berkeley team (HART Lab) working on a robotics exoskeleton for stroke patients, assisted the team in navigating the customer discovery and market identification phases. - Project manager and mentor for a UC Berkeley MEng team that used machine learning (ML) to develop cardiac smart alarms focused on premature ventricular contractions (PVC). - As a clinical researcher, exploring deep learning to analyze echocardiograms using convolutional neural networks (CNN) to predict left ventricular ejection fraction (LVEF) - Built a conversational AI prototype using ElevenLabs for Pediatric assessments ## Work Experience ### Consultant - Atlassian Tools and Agile User Experience @ Independent Consultant Jan 2011 – Present | Foster City, CA As an experienced tools consultant, specialized in the administration of large-scale JIRA and Confluence Server instances, advanced configuration of Confluence, JIRA, and JIRA Agile, OnDemand–Server migrations, merging OnDemand instances, and merging Server instances. In-depth configuration and administration experience in the following aspects - - User management and provisioning via LDAP integration for Jira, Confluence and Crowd. - Advanced workflows, custom fields, screen schemes, permissions, and notifications. - Deployment and configuration of plugins and managing integrations with external systems. - Implementation of Scriptrunner scripts via script listeners and workflow postfunctions - Implementation of Dashboards and configured JQL filters as well as plugins for reporting - Experience with configuring Rich Filter Dashboards, Dataplane, eazyBI Reports and Charts - Configured Easy Agile Story Maps and Advanced Roadmaps for planning - Providing end-user training and support for Confluence and Jira Worked with companies such as: Twilio, Twitter, Macys.com, Uber, Schneider Electric, Kabam, Healthport, and Alameda Health Systems. Consultant at Twitter for six consecutive years (thru CPrime, ended Jun 2021), at one time solely managed their 3-million issue Jira server instance along with thousands of Confluence spaces. Worked on customized, Jira Service Management solutions using JEMH and Scriptrunner to automatically ingest, route and assign tickets, and communicate stakeholder decisions. Managed the entire Twitter Atlassian instance single-handedly for close to six months. Also helped interview candidates for the Manager and FTE positions in the Atlassian Tools team. ### CEO @ Empathic Designs, LLC Jan 2012 – Present | Fremont, CA Consulting domains: Atlassian Tools - JIRA and Confluence Translational Medicine Clinical research in Cardiology - deep learning on echocardiograms and cardiac MRI Clinical information management using Atlassian Tools (JIRA, Confluence) User experience strategy, User experience design, Mobile and Web Prototyping, Usability testing ### Practice Manager (Volunteer) @ ASHLAND FREE MEDICAL CLINIC Jan 2011 – Present | 16539 Ashland Avenue, San Lorenzo, CA 94580 The Ashland Free Medical Clinic is a free primary care clinic for the uninsured. Following the principles of "Love All, Serve All | Help Ever. Hurt Never", the clinic is open every Saturday, from 8am - 11am. http://afmconline.org/ As Practice Manager, responsible for the overall clinic operations and volunteer management. Implemented a HIPAA-compliant remote clinic solution using Atlassian JIRA and Confluence in March 2020 when the clinic had to shut down due to COVID. Implemented a whole-of-clinic remote patient monitoring system on JIRA to enable providers to monitor patient blood glucose levels, blood pressure readings, medication compliance, food and exercise logs, and associated parameters on individual chronic diabetes patients. Obtained a SmartHeart Pro EKG device (SHL Telemedicine, FDA 510K cleared device) to record patient EKGs at the clinic, and screened patients for diabetic retinopathy using a Canon non-mydriatic retinal camera system (courtesy UC Berkeley School of Optometry) Expanded the clinic referrals process and avenues via dedicated outreach, and implemented a centralized, referral tracking system using JIRA and Confluence. The highlight of the referrals management exercise was being able to partner with IMPACT (caimpact.org) to facilitate free biopsy ( Palo Alto Medical Center), followed by surgical and post-operative care (UCSF) for a patient with no insurance. Completely re-vamped all clinic operational procedures in the interest of visibility, ease of compliance, and significantly reduced patient wait times. Designed discharge forms, referral forms, prescription slips and procedural documents, as well as implemented new workflows for ACA enrollment. ### Clinical Research Fellow (Volunteer), Department of Cardiology @ Sri Sathya Sai Institute of Higher Medical Sciences, Whitefield Jan 2022 – Present | India As a volunteer Clinical Research Fellow in the Department of Cardiology, assisted with incorporating deep learning in echocardiograms and cardiac MRI and mentoring Masters students from the Sri Sathya Sai Institute of Higher Learning on the project. Additionally, assisted with clinical research study proposals comparing 2-dimensional transthoracic echocardiograms (2D TTE) with cardiac MRI for diagnostic value in assessing mitral regurgitation (MR), and the efficacy of low-dose colchicine in coronary artery disease among Indian patients. Assisted with research documentation related to anti-coagulation strategies in pregnant women with mechanical and bioprosthetic valves. Currently assisting a senior cardiologist with research documentation related to dilated cardiomyopathy in the presence and absence of left bundle branch block. ### General Manager @ Sirica Therapeutics Jan 2023 – Jan 2023 | San Francisco Bay Area - Device FDA strategy - IP strategy - Investments & grants - Repository management ### Project / Product management (volunteer-mentor) - Intellicare ECG alarms @ UCSF School of Nursing Jan 2018 – Jan 2019 | San Francisco Bay Area Volunteering with Dr Michele Pelter (Director, ECG Monitoring Research Lab) and Dr Xiao Hu (PI, Hu Lab) on ECG monitoring, alarms and annotations. Assisting a UC Berkeley MEng team tasked with detection of Premature Ventricular Complexes (PVC) via Machine Learning on project management, annotations and product development. ### NSF I-Corps Industy Mentor - HART Lab Exoskeleton @ University of California, Berkeley Jan 2017 – Jan 2018 | Berkeley As Industry Mentor for the team, advised and assisted during the customer discovery process and helped in brainstorming the target market area for the device (http://hart.berkeley.edu/ exoskeletons.html). ### Director, User Experience @ M2ESoft Jan 2012 – Jan 2012 | Sunnyvale, CA User experience design for mobile enterprise solutions. ### Sr. Member of Technical Staff @ Skyhigh Networks (acquired by McAfee) Jan 2012 – Jan 2012 | Cupertino, CA Initial user experience design of the cloud security dashboard that provided the foundational user experience architecture of the web-based solution. ### Staff Product Manager / Staff Human Factors Engineer @ Qualcomm Jan 2005 – Jan 2011 | Greater San Diego Area Created and managed a User Experience functional area of expertise and team. Envisioned and implemented a remote usability testing methodology in India. 
 Designed a mobile, integrated user experience solution across spatial, temporal and social dimensions. Was awarded several patents in user experience design. Prototyped an advanced version of a push-to-talk based application on a Nokia E71 mobile device. ### Senior User Interface Designer @ Websense Jan 2004 – Jan 2005 | Greater San Diego Area Defined the overall user experience strategy for Websense products. 
 Designed and developed a rules wizard for a desktop security product. 
 Cross-functional interfacing with Marketing, Finance, Customer Support, and Engineering teams. ### Consultant Human Interface Analyst @ State Farm Jan 2003 – Jan 2004 | Bloomington/Normal, Illinois Area Saved $300,000 per year in customer support costs through user interface redesign. Reduced development costs by providing high-fidelity functional prototypes. ### Lead User Interface Developer @ GNP Computers, Inc. Jan 1999 – Jan 2003 Managed a 10-person User Interface and Deployment Team across the US and India. Performed competitive strategic analyses of clustering software products. 
 Conducted usability evaluations of competing products to elicit the prevalent industry baseline.
 Developed multi-threaded client-server applications using Agile methodologies. ### Research Associate @ Honeywell Technology Center Jan 1998 – Jan 1999 Researched and designed advanced human-machine interface concepts for various industry segments. Designed fuzzy-logic based operator decision-making concepts for error-proof cockpit paradigms. ## Education ### Master's degree in Translational Medicine University of California, San Francisco ### Master's degree in Translational Medicine University of California, Berkeley ### Design workshop in Design Thinking Harvard University ### Short course in Quantitative Cardiovascular Physiology and Applications for Engineers Massachusetts Institute of Technology ### Short course in Additive Manufacturing - From 3D printing to the factory floor Massachusetts Institute of Technology ### MS in Human Factors and Systems Embry-Riddle Aeronautical University ## Contact & Social - LinkedIn: https://linkedin.com/in/krishk --- Source: https://flows.cv/krishk JSON Resume: https://flows.cv/krishk/resume.json Last updated: 2026-04-08