Responsible for the design strategy and delivery of elegant, data-driven, user-centric experiences across five agile scrum teams focused on Commercial Bank Administration.

Led high-visibility projects of significant scale and complexity for both internal tools and client-facing workflows, from problem-framing, strategy, and creative vision through delivery.

Represented Design in strategic roadmap planning and facilitated cross-functional prioritization workshops to balance user needs, business value, and technical feasibility.

Led a team of six designers across UX, Research, and Content Strategy, translating key business objectives and accelerating the migration of clients to the new platform.

Co-led cross-platform initiatives to strengthen the design system and associated standards and processes, increasing consistency and implementation efficiency.

Mentored Senior Designers across three verticals, focused on influence and engagement with cross-functional partners, communication and storytelling, and systems thinking.

Led design for multiple scrum teams for a client, focused on Commercial Bank Administration for both bank employee and client-facing user experiences.

Facilitated the growth of the design function by advocating for five new resources and using design thinking to scale processes, increasing the efficiency and output of the cross-functional team.

Encouraged data-driven decisions based on research, user testing, and analytics while collaborating with cross-functional partners on roadmap planning and strategic prioritization.

Launched a community focused on facilitating mentorship and elevating craft among the Capco design consultants, spanning multiple client projects.

Partnered with Product and Technology to translate complex lending processes into simple, intuitive flows.

Applied design thinking methodology to align segmented teams on one experience and facilitate prioritization conversations.

Drove quality enhancement by integrating advanced developer tools and spearheading the design system initiative, standardizing design processes for improved consistency and efficiency.

Ran user interviews and testing sessions.

Owned Design for the inception of OnDeck’s SaaS Platform start-up, ODX.

Designed the first white-labeled ODX loan origination SaaS platform utilized by American Express, PNC, and other financial institutions.

Supported business development of new initiatives and managed existing multi-million dollar partnerships from strategy through implementation.

Established scalable design tools, including the first pattern library, which enabled efficient re-branding of the white-labeled solutions for sales or development.

Drove research initiatives and rapid iterative user testing, keeping clients and internal stakeholders focused on human-centric solutions by connecting them to direct feedback and data.