Wrote and maintained automated contract-based integration test suites for public API endpoints

Designed, implemented, and maintained automated end-to-end test framework for web-based UI application

Monitored automated test runs in CI/CD pipeline to identify and log defects caught by test failures

Wrote and executed formalized test plans for major features and functionality

Wrote automated test suites for all pre-existing product functionality and continually update and add new test suites for newly developed functionality

Responsible for monitoring automated test runs in CI/CD pipeline to identify and log defects caught by test failures

Perform manual QA testing as needed when automated testing is not viable or suitable

Contribute to User Experience design and make code and CSS changes in React UI

Creating, reviewing and updating automated tests using JavaScript and WebDriver IO

Tracking features, acceptance criteria, and bugs throughout entire Software Development Life Cycle

Writing and executing formal Test Suites for new features and regression tests

Managing Manual Test Suite creation and executions through Xray for Jira

General regression testing and release acceptance testing

Participating in Scrum team practice of Agile methodologies

Defect tracking in an Agile environment using Jira

Debugging and root cause analysis on software defects

Contributing to front-end web design with graphic creation, user interface design, and user experience evaluation

Wrote code changes in Ruby on Rails to fix minor bugs and improve usability/user interfaces

Recreated and determined root cause for all customer-reported bugs, using JIRA to document details for software developers

Provided input and information on existing functionality and customer pain points to Product Management during new feature planning

Assisted support team members with escalated customer support tickets to educate and instruct in functionality and troubleshooting techniques

Provided comprehensive training in all platform functionality for new support team members and provided ongoing coaching and development