Create, design, strategize, and manage onboarding, product readiness, and process eLearning content for the Global Support organization in collaboration with internal stakeholders. Develop and maintain learning paths, knowledge base articles, and learning management tools and systems. Analyze Support Engineer certification metrics, learner outcomes to assess training effectiveness, and conduct needs analyses to address knowledge gaps. Collaborate cross-functionally to develop team-wide learning programs across multiple regions. Implemented standardized style guide and learning methodologies for creation, leading establishment of enablement processes.
