# Kristine I.

> Instructional Designer | Learning Systems & User Experience

Location: San Francisco, California, United States
Profile: https://flows.cv/kristinei

## Work Experience
### Enablement Engineer @ HashiCorp
Jan 2024 – Present
Create, design, strategize, and manage onboarding, product readiness, and process eLearning content for the Global Support organization in collaboration with internal stakeholders. Develop and maintain learning paths, knowledge base articles, and learning management tools and systems. Analyze Support Engineer certification metrics, learner outcomes to assess training effectiveness, and conduct needs analyses to address knowledge gaps. Collaborate cross-functionally to develop team-wide learning programs across multiple regions. Implemented standardized style guide and learning methodologies for creation, leading establishment of enablement processes.

### Learning Experience Designer @ Sitecore
Jan 2021 – Jan 2024
Project managed, designed, and delivered technical and non-technical  content for customer and partner enablement, collaborating cross-functionally with Product Managers, Engineers, and other subject matter experts. Created a high-stakes certification exam based on competencies to test cloud developer qualification. Conducted needs assessments to create an end-to-end user journey and learner personas.

### Solutions Engineer @ Datadog
Jan 2021 – Jan 2021
Troubleshoot customer implementation of cloud-based Saas data analytics platform through Zendesk. Facilitated customer education and enablement through email and chat correspondence.

### Software Engineer Immersive Apprentice @ General Assembly
Jan 2020 – Jan 2020 | San Francisco, California, United States

### Content Moderation Associate, User Operations @ Yelp
Jan 2018 – Jan 2019 | San Francisco
Met monthly KPI (Key Performance Indicator) quota for content editing of reviews and photos, with an average QA accuracy of 95% or more.

### Trainer/Onboarding at YouTube via Vaco SF @ Vaco
Jan 2016 – Jan 2018 | San Bruno, California, United States
Developed and executed new hire onboarding and initial workflow training programs. Assessed and mentored new hires during initial ramp up time.

### English Instructor @ AEON Corporation
Jan 2012 – Jan 2015 | Greater Tokyo Area
- Teaching business and conversational English to Japanese students, ages ranging from infants to elderly. Classes were private lessons or group lessons with up to eight students. 
- Frequently held initial, educational, and final counseling with students to establish goals and progress.
- Taught classes geared to getting certain scores on TOEIC or passing 3rd, Pre-2nd, and 2nd Eiken/STEP test. 
- Bi-yearly counseling for sales of supplementary self-study materials to students. 
- Trained, observed, and instructed  incoming teachers to improve performance in the classroom. 
- Provided efficient classroom management to optimize learning environment for children and adults

### Alternate Language Teacher @ Interac
Jan 2013 – Jan 2014 | Funabashi, Chiba, Japan
- Taught English to 1st - 6th Grade students
- Created/developed all content used in classes, from materials to lesson plans (adapting to each age group and English level).


## Education
### Bachelor of Arts (B.A.) in Film & Media Studies
UC Irvine

### Full Stack Software Engineering
General Assembly


## Contact & Social
- LinkedIn: https://linkedin.com/in/kristine-carino-ilano

---
Source: https://flows.cv/kristinei
JSON Resume: https://flows.cv/kristinei/resume.json
Last updated: 2026-04-11