# Kristine Jiao > Product, Design, & Ops | Specializing in AI-Driven Tools Location: San Francisco Bay Area, United States Profile: https://flows.cv/kristinejiao Hi there! I have with a diverse background in operations and project management, which makes me both a strategic thinker and detail-oriented designer, ensuring each project moves smoothly from concept to execution. 💡I'm drawn to industries that can be revolutionized by technological innovation, and I'm passionate about bringing innovation to overlooked industries (I've worked in energy, government, and healthcare, which are all technologically behind). ☕ Always curious to connect: Whether you're scaling climate solutions, revolutionizing healthcare, or building the next big thing. I'm here for meaningful discussions about creating positive change. ## Work Experience ### Product @ DelQui Inc. Jan 2026 – Present • Leading the redesign and launch of the Japan-based company’s U.S. website landing page for the global business expansion initiative to spearhead a 0-1 US market entry strategy expected to increase global user acquisition. • Collaborating with designers, directors, engineers, product managers, and account executives to validate ideas in design critiques, manage stakeholder priorities, and utilizing Lovable to ship designs quickly ### UX Designer @ Thinking Huts Jan 2024 – Jan 2026 Led UX design, operations, and ad hoc projects for an education non-profit, driving website engagement and supporting philanthropic efforts. Highlights include: • Achieved a 330% increase in donation rate through a donation flow redesign in a 2-month design sprint by focusing on user motivations and understanding philanthropic behavior to enhance trust and delight for users on the website. • Improved the UI of the website on desktop and mobile through typography, visual hierarchy, and content design to ensure intuitive navigation, accessibility, and responsiveness. • Refined Thinking Hut’s brand, including designing social media and marketing materials to drive digital marketing efforts and improve the aesthetics of the website. • Advocated for user-centered decision-making in collaboration with cross-functional teams to drive engagement and target the needs and motivations of philanthropic individuals. ### Product Consultant @ Peachy Day Jan 2026 – Jan 2026 • Consulted as a UX specialist to audit the MVP design files, identify any inconsistencies in usability and visual design, unify brand experiences across the platform, and facilitate seamless transition from design to React Native build. • Delivered a founding component library that consolidated features across disparate design files, complete with detailed documentation and instructions to ensure smooth translation of design to engineering. • Established a design tokens system that would scale across the entire MVP product and future growth, including ensuring WCAG 2.2 compliance across the platform. ### Product Intern @ Infilla Jan 2025 – Jan 2026 • Designed and shipped an AI-optimized workflow for city planners — synthesizing inputs from 10 AI-powered competitors, 5+ stakeholders, and 10 user testing sessions into a deployed product serving 500+ users across 5+ municipalities; projected 60% increase in search success rate • Embedded AI UX principles into a complex regulated environment, ensuring AI outputs felt trustworthy and auditable for non-technical users — directly shaping day-to-day tool adoption • Partnered with 8+ engineers and domain experts to measure feature impact and translate operational findings into product iterations ### Project Manager @ Viridis Consulting LLC Jan 2022 – Jan 2025 Solved complex client problems through a strategic and design thinking mindset at a boutique, clean-energy consultancy. Highlights include: • Conducting market research to develop strategic recommendations in a 1-month sprint, and presenting findings to key stakeholders, resulting in our recommendation adoption into the program’s Long Term Plan. • Developed Standard Operating Procedures (SOPs) for a complex, government solar program to ensure consistent, effective, and compliant processes for vendors and customers. • Led website redesign project for the company within a 3-month sprint, implementing user-centered design principles that led to a 15% decrease in bounce rate. • Engaged directly with customers of a solar program to gain a deeper understanding of their goals and pain points and used insights and design thinking to implement and refine processes, resolving issues impacting over 10k customers. • Facilitated 4 workshops to solicit feedback from public stakeholders, ensuring their questions and concerns were addressed in the final report for public proceedings. • Designed mock-up pitch decks and presented them to stakeholders, resulting in high-impact deliverables and buy-in across all teams. ### Project Manager @ Foresight Mental Health Jan 2020 – Jan 2022 | Remote Flexibly worked in various departments (partnership development, operations, talent acquisition, and admin) as a project manager to lead multiple projects across the entire lifecycle to understand business needs, identify patients' pain points, and use a design-thinking process to develop streamlined processes. Highlights include: • Redesigned onboarding experience for new patients by targeting their pain points, resulting in increased bookings by 10%. • Worked directly with the Director of Operations to identify issues and develop solutions, and optimize workflows to improve the team's ability to support providers and patients. • Collaborated with cross-functional stakeholders to create and conduct trainings, develop new standard operating procedures, and support workflows impacted by the company-wide transition to a new EHR platform. • Designed improvements to the copay Collections Audit Process to recover over $5k in missing payments • Executed roadmap for Return to Office plans for transition to in-person services for 34 offices ### Admissions Ambassador Intern @ UC Berkeley College of Environmental Design Jan 2018 – Jan 2020 Increased visibility of the College of Environmental Design's (CED) fields and programs through outreach to local and national student communities. Highlights include: • Presented informational workshops on campus and at high school, community college visits, and Berkeley's annual Cal Day for prospective students. • Personalized phone calls to prospective, admitted high school students to answer admission questions and encourage registration. • Hosted college building tours for prospective students to highlight CED's programs and resources. • Trained new ambassadors on presentation techniques and knowledge. • Led project team to update and develop new outreach materials, such as the first CED guidebook. • Expanded audience engagement by creating videos and posts for the program’s Facebook page. ### Communications and Outreach Intern @ Global Footprint Network Jan 2019 – Jan 2020 | Oakland, California Took ownership of all website design, social media, and newsletter campaign efforts at an independent think tank, aimed to develop and promote tools for advancing sustainability. Highlights include: • Provided website support, including content updates, page building, and troubleshooting. • Reached 4 billion media impressions from assisting with social and marketing efforts for the annual Earth Overshoot Day campaign. • Developed creative social media campaigns to inspire followers to take sustainable actions. • Produced and designed email campaigns through Mailchimp and managed contact lists. • Acted as liaison with project partners at other organizations to collaborate on joint social media campaigns. • Conveyed technical knowledge to a global audience through writing succinct, approachable blog posts. ## Education ### Bachelor of Arts - BA in Sustainable Environmental Design University of California, Berkeley ### Master of Arts - MA in Interaction & UX Design Academy of Art University ### High School Diploma Chadwick School ## Contact & Social - LinkedIn: https://linkedin.com/in/kristine-jiao - Website: https://www.kristine-jiao.com/ --- Source: https://flows.cv/kristinejiao JSON Resume: https://flows.cv/kristinejiao/resume.json Last updated: 2026-04-08