# Kristine Samuel

> UX Researcher

Location: San Francisco Bay Area, United States
Profile: https://flows.cv/kristinesamuel

## Work Experience
### UX Researcher @ Candescent
Jan 2026 – Present | San Francisco Bay Area

### UX/UI Designer III @ Candescent
Jan 2025 – Present | San Francisco Bay Area

### Freelance Designer @ Unknown
Jan 2025 – Jan 2025 | Mountain View, California, United States

### UX/UI Designer @ USAA
Jan 2022 – Jan 2025 | Houston, Texas, United States
Lead designer of the USAA teller's check experience modernization, resulting in a 94% YOY reduction in fraud related to teller's checks between 2023 and 2024.

Collaborated closely with cross-functional teams (product, engineering, business, research, content, legal) to facilitate HCD sessions exploring blue-sky designs for a best-in class Zelle overhaul.

Designed and conducted over 20 usability tests across 7 projects.

Managed quarterly and bi-weekly planning for projects including bill pay, remote deposit capture, transfer funds, Zelle, and connected accounts.

### Product Designer @ SOLINFTEC - Automation without limits
Jan 2020 – Jan 2021 | West Lafayette, Indiana, United States
Directed the research, design, and implementation of the onboarding experience for all North American customers.

Collaborated with internal departments and external clients to establish project objectives, conduct market research, and identify pain points.

### Product Designer @ Passageways
Jan 2018 – Jan 2020 | Lafayette, Indiana Area
Co-created design system; WCAG 2 AA accessibility compliant.

Produced designs for 7 BSB web and mobile features from conceptualization stages through completion and launch.

Regularly presented and advocated for design decisions.

### User Experience Designer @ DTN
Jan 2018 – Jan 2018 | West Lafayette, Indiana, United States

### User Experience Designer @ Spensa Technologies Inc
Jan 2015 – Jan 2018 | Lafayette, Indiana Area
As a UX Designer for Spensa Technologies, I pioneered and implemented designs for the early-stage startup, including new interfaces for their native and web apps, in addition to all general graphic design, including marketing design.

• Designed user experiences for Spensa's OpenScout desktop and mobile (iOS and Android) apps.
• Responsibilities included user research, crafting UX solutions, creating interactive designs and prototypes, conducting user testing, and collaborating with developers for implementation.


## Education
### Master of Arts in Psychology
Houston Christian University

### Bachelor’s Degree in Graphic Design
Bob Jones University

### Brazosport Christian School


## Contact & Social
- LinkedIn: https://linkedin.com/in/kristine-samuel
- Portfolio: https://krissamuel.com

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Source: https://flows.cv/kristinesamuel
JSON Resume: https://flows.cv/kristinesamuel/resume.json
Last updated: 2026-04-13