🕶️ Supporting human factors research in robotic manipulation learning and vision-language understanding.

🎵 Conducting human factors and perception research to improve speech recognition and transcription accuracy across Apple's wearable audio, AR//VR and iPhone ecosystem.

• Led in-person usability studies with 300+ participants using AirPods and iPhone prototypes, reducing field session disruptions by 20% through standardized data collection protocols.

• Expanded multilingual transcription accuracy evaluation coverage by 12% by designing and running research sessions across 20+ locales, translating participant feedback into actionable insights for AI/ML speech models.

• Increased reliability of training datasets across 10+ regions by reviewing visual assets in bulk, flagging, tracking, and quality checking problems to keep only high-quality data in the pipeline.

• Partnered with AI/ML data engineers and project managers to troubleshoot issues, incorporate team feedback, and enhance study outcomes.

🔑 Designing housing management experience.

Redesigned HUD-compliant tenant and recertification workflows, increasing form completion 28% and reducing submission time by 50%. Shipped data-driven dashboards in partnership with Product and Engineering within 12 weeks.

• Drove user acquisition through gamification: Led the design and integration of gamification features that aligned with business pricing models, resulting in over 800 beta user sign-ups

• Streamlined product decisions: Conducted user interviews and synthesized data insights, cutting decision making time by 3 days and directly supporting feature prioritization.

• Boosted engagement by 16%: Designed, prototyped, and iterated on 8 core features by utilizing Figma projected to increase user engagement, directly contributing to retention strategy in early launch.

• Designed accessibility-focused solutions: Developed shipment management features, producing annotated wireframes, storyboards, and production-ready assets to meet small business needs.

• Secured $300K funding through MVP alignment: Collaborated with developers and product managers to ensure MVP matched market demand, directly supporting a $300K Series A funding round.

• Enhanced stakeholder alignment with storytelling: Leveraged storytelling to articulate design decisions on miro, guiding stakeholders and cross-functional teams through every stage from concept to final optimization.