Co-led UX design for AWS Kiro IDE's launch, an AI-powered developer environment that uses spec-driven development. Coordinated across three AWS organizations to deliver enterprise billing integration. Achieved rapid customer adoption (100K+ users first week; 300K waitlist growth in a month) and managed accelerated timelines, earning leadership recognition for maintaining high-quality customer experience while delivering ahead of schedule. Idon Shaman is my design partner.

Supported the launch of an automated cost analysis tool that reduced AWS customer support volume by 22% through intelligent cost variation detection. The feature earned industry recognition, including a FinOpsX 2025 keynote spotlight by AWS leadership, coverage in Corey Quinn's Last Week in AWS newsletter, and adoption by major enterprises like Trusteer and Wiz.

Developed and shipped Custom Dashboards that streamlined enterprise cost management by consolidating multiple AWS Cost Explorer visualizations into shareable, unified views. The feature met stringent U.S. compliance standards for government clients, resulting in 26,000 new AWS accounts within 30 days of launch. Solution eliminated need for manual runbooks and disconnected communication channels while enabling standardized FinOps practices across organizations.

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Led product design for users to explore, analyze and share real-time business analytics easily

Created routing algorithm to match customer issues with the best equipped agents, increasing Customer Satisfaction Score (CSAT)

Cultivated a research culture, integral to understanding users, defining concepts, and continuously refining

Introduced qualitative research methods and consolidated existing knowledge among cross-functional teams

Defined projects and simplified the process within product team and larger organization

Shaped a cohesive design system for the flagship application with product manager and engineers

Worked closely with researchers and software engineers to develop artificial intelligence components across Motorola devices.

Shaped strong Motorola design language and interactive design principles into user interface.

Designed cross- platform products on iOS, Android and web.

Created gesture and voice interfaces into software experience using design methodology, storytelling arcs and experience mapping.

Explored future AR opportunities through design prototypes and charrette.

Crafted anticipatory design and messaging to users based on contextual and usage learning, specifically no temporal cues.

Led discussion and provide feedback to cross-disciplinary partners in different time zones.

Participated in meetings as a technical language translator between native English and Mandarin speaking engineers, product managers, and designers.

Worked with UX copywriters to maintain consistency for colloquial language.

Aligned Motorola design strategy and design language across Verizon portfolio.

Discussed carrier requests within internal team, delivering user- centered design that combined thoughtful usability and carrier needs.

Led Moto hero application that integrates hardware, software and machine learning components for the client.