I create seamless, end-to-end experiences with a service design mindset, ensuring frictionless user journeys and measurable business impact. I lead teams by driving strong UX strategy and nurturing a culture of collaboration and design excellence.

Experience

JPMorganChaseExecutive Design Director at JPMorgan Payments Digital and Design

2025 — Now

Palo Alto, California, United States

JPMorganChaseExecutive Design Director, New Business Ventures

2024 — 2025

Palo Alto, California, United States

JPMorganChaseVP of Design at New Business Ventures

2021 — 2024

Palo Alto, California, United States

Stanford University d.schoolLecturer

2014 — Now

Stanford, CA

Upcoming course: Designing Organizational Culture (Spring 2026)

Former Courses:

Design for Business: How to Scale Organizational Culture (Winter 2023, Winter 2024) website:https://www.scalingorgculture.com/

Civic Design (Spring 2022)

Designing Organizational Culture (Fall 2021)

Talk to Me: Designing Human-AI Conversations for Wellbeing (Spring 2021)

Designing Autonomous Car to Human Rituals

Ritual Design for Organizational Change

Prototyping Access to Justice

Civic Dreams Urban Spaces Studio, Urban Studies+d.school

www.civicdreams.design

Prototyping San Francisco

prototypingsf.org

Redesigning Criminal Justice System/The Plea Agreement Project

http://legaltechdesign.com/life-plan-project/

Get Smart: Making Complicated Information Simple

http://legaltechdesign.com/GoodNoticeProject/

On DeckOn Deck Design Fellow

2022 — Now

California, United States

On Deck Design (ODD) is a continuous community for experienced designers who want to accelerate their careers and become confident leaders through professional development and access to a trusted network of peers.