# Kursat Ozenc, Ph.D. > Design Lead @JPMorgan | AI, Systems & Enterprise UX Location: Palo Alto, California, United States Profile: https://flows.cv/kursat I create seamless, end-to-end experiences with a service design mindset, ensuring frictionless user journeys and measurable business impact. I lead teams by driving strong UX strategy and nurturing a culture of collaboration and design excellence. Beyond my work at JPMorgan, I teach culture design at Stanford University d.school. I work with students and the broader design community to push the boundaries of how we shape and sustain organizational culture. For me, design is not just about making things work—it’s about making them matter. ## Work Experience ### Executive Design Director at JPMorgan Payments Digital and Design @ JPMorganChase Jan 2025 – Present | Palo Alto, California, United States ### Executive Design Director, New Business Ventures @ JPMorganChase Jan 2024 – Jan 2025 | Palo Alto, California, United States ### VP of Design at New Business Ventures @ JPMorganChase Jan 2021 – Jan 2024 | Palo Alto, California, United States ### Lecturer @ Stanford University d.school Jan 2014 – Present | Stanford, CA Upcoming course: Designing Organizational Culture (Spring 2026) Former Courses: Design for Business: How to Scale Organizational Culture (Winter 2023, Winter 2024) website:https://www.scalingorgculture.com/ Civic Design (Spring 2022) Designing Organizational Culture (Fall 2021) Talk to Me: Designing Human-AI Conversations for Wellbeing (Spring 2021) Designing Autonomous Car to Human Rituals Ritual Design for Organizational Change Prototyping Access to Justice Civic Dreams Urban Spaces Studio, Urban Studies+d.school www.civicdreams.design Prototyping San Francisco prototypingsf.org Redesigning Criminal Justice System/The Plea Agreement Project http://legaltechdesign.com/life-plan-project/ Get Smart: Making Complicated Information Simple http://legaltechdesign.com/GoodNoticeProject/ ### On Deck Design Fellow @ On Deck Jan 2022 – Present | California, United States On Deck Design (ODD) is a continuous community for experienced designers who want to accelerate their careers and become confident leaders through professional development and access to a trusted network of peers. ### Book Author @ Wiley Jan 2019 – Present | United States Co-authored Rituals for Virtual Meetings and Rituals For Work, which show us how creative rituals can make our personal and business lives more meaningful and rewarding. Rituals are powerful tools: they reinforce good habits, motivate personal and professional achievement, create a common bond between co-workers, and build shared values; they can transform an organization’s culture and provide a foundation to achieve common goals. Focusing on real-world examples, these books take a practical approach to the power and benefits of workplace rituals. Rituals For Work presents 50 creative rituals, Rituals for Virtual Meetings presents 64 rituals, from business and management to design and personal development. Specific case studies highlight the use of rituals and their positive impact on real-world organizations, while vivid visuals allow us to feel their energy and emotion. Interviews with practitioners and researchers ground the work and emphasize the maker spirit for better workplaces. ### Research Advisory Board Member @ Springtide Research Institute Jan 2022 – Present ### Design Director @ SAP Jan 2020 – Jan 2021 | Palo Alto, California, United States My most recent engagements include the White House and Levi's Inc. ### Strategic Design Consultant SAP AppHaus @ SAP Jan 2018 – Jan 2020 | Palo Alto Recent Engagements include healthcare giants such as Stanford Hospital, United Health Care and McKesson. Facilitating D.thinking workshops as part of Leonardo Engagement projects. ### Design Strategist (Fellowship) @ SAP Jan 2017 – Jan 2018 | Palo Alto Awarded a fellowship to design and implement organizational transformation practices inside SAP. During the fellowship, I designed and implemented culture practices(rituals) across internal and external teams to shift organizational culture; co-led a design sprint with San Francisco School District for social impact design; co-developed culture change curriculum for Executive education program for design leaders with IBM, UC San Diego Design Lab and Rady Business School. ### Senior UX Design Specialist at SAP Labs @ SAP Jan 2015 – Jan 2017 | Palo Alto Developing software tools for SAP Products and Innovation Division Following agile, double diamond, and d.thinking methodologies Facilitating participatory design workshops Owning the end-to-end design cycle from user research to visual design ### Senior User Experience Designer @ Autodesk Jan 2011 – Jan 2015 | San Francisco Bay Area Designed next generation 3D modeling & visualization tools for urban designers & civil engineers Developed & validated workflows, personas, user stories Developed Wireframes, UX specs Created design patterns, & UX Vision for broader Autodesk portfolio Blended UX with Agile Methodologies ### Design Researcher @ Yahoo! Jan 2010 – Jan 2010 | Sunnyvale, CA Internship at Yahoo! Insights Team Generative research for social media, including interviews, scenario-development, and early-phase concept generation. Delivery of research paper for ACM CHI 2011 (Vancouver, May 2011) ### Design Researcher @ Carnegie Mellon University Jan 2004 – Jan 2009 Research Assistant at CMU Engineering Public Policy Research Assistant at CMU School of Design Design Researcher at Cylab-Korea at CMU Research Assistant at USPS Postal Service Project ### Instructor @ Carnegie Mellon University Jan 2007 – Jan 2008 Co-instructor for Advanced Interface and Interaction Design Instructor for Designing for Experience ### Interaction Designer @ Microsoft Research Cambridge Jan 2007 – Jan 2007 Internship at MSR Cambridge Tangible Video Editing Concept for MSR Surface Platform Delivery of envisionment videos and workshop paper at UIST conference ## Education ### PhD in Design Carnegie Mellon University ### M.F.A. in Visual Communication Design Sabanci University ### B.I.D. in Industrial Product Design Orta Doğu Teknik Üniversitesi / Middle East Technical University ### DSLR photography New England School of Photography ## Contact & Social - LinkedIn: https://linkedin.com/in/kursatozenc - Portfolio: https://www.kursatozenc.com/ - Portfolio: https://designmeetsai.substack.com/ - Portfolio: https://www.ritualsforwork.com/ --- Source: https://flows.cv/kursat JSON Resume: https://flows.cv/kursat/resume.json Last updated: 2026-04-13