Meta’s Content Designers (CDs) ensure the language of each element of a user’s experience is clear and resonant. I owned global onboarding and continuing education for CDs and CD Managers and strategized with leadership to craft change-management education to support major growth initiatives.

• Strategized and owned learning programs – onboarding, continuing education, change management, manager training – primarily for 500-700 workers in Meta’s CD community

• Proactively tracked developments in products and tools, consulted with leadership, communicated with learners, collaborated with subject matter experts (SMEs), and conferred with cross-company teams to identify the need for, and develop, new learning efforts

• Partnered with leadership in change-management efforts to achieve high completion of new training that aligned with evolving requirements for the CD role

• Coordinated with cross-company colleagues to align learning programs with other company efforts and priorities

• Curated a catalog of learning experiences, ensuring existing courses were well maintained and new courses were created as needed

• Crafted communications to create a consistent program voice to deliver experiences at scale while reflecting the personal nature of the learning journey

• Leveraged learning data, participant feedback, and direct learning observation, to improve programs and offerings

• Recruited, onboarded, and coached SMEs to own course content and instructors to host learning sessions

• Vetted, hired, trained, and managed hands-on learning coordinators, who executed daily programming and provided support for learners and instructors

• Nurtured rich working relationships within the CD community and across Meta to engage cross-functional colleagues as sources of insight and as project partners

• Instilled a culture of program customer service to ensure learners felt confident in basic support and our commitment to their continued success

Reporting to the Content Design Education Manager, I provided global onboarding for all new Content Designers (CDs) and Content Design Managers at Meta, and supported continuing education for employees’ ongoing development. I maintained our learning catalog, and executed scheduling changes, reporting, logistics, and other ad hoc tasks to improve our programs.

• Coordinated learning programs primarily for 500-700 CD workers

• Hosted virtual class sessions for onboarding, ensuring a consistent welcome to the Meta CD community, introducing instructors to learners, answering administrative questions about the overall program or class schedule, and troubleshooting exceptional situations

• Developed and published program communications to all audiences – new hires’ managers, new hires, and instructors – both proactively and as the ongoing owner of internal channels and group chats

• Executed all hands-on additions and changes in the learning management system (LMS) catalog of course listings and class scheduling, as well as in web and other communications

• Directly supported the Content Design Education Manager with advice and execution for continuing education courses or executing other ad hoc learning initiatives

• Supported subject matter experts (SMEs) and instructors in their roles, ensuring access to course content files, advising in protocols, and assisting in schedule updates

• Provided learner progress and course reporting to support program communications with CD leadership and other learning program teams at Meta

• Overhauled onboarding schedules for global audiences to streamline administration and simplify the experience for learners and instructors, then iterated this schedule each month for session instructors and expected hires

• Nurtured collegial relationships with other Meta learning program administrators to ensure shared knowledge and nurture project partnerships

LinkedIn provides a shiny, robust learning center with lots of educational opportunities for its Talent Solutions customers. I worked with global LinkedIn consulting and support teams to develop their savvy with our learning resources and processes so they could elevate customers' success. I crafted internal wiki and "how-to" resources, and developed and delivered orientation presentations to introduce employees to best use of our educational tools. Solid customer learning makes for successful customers; when customers are successful, everyone wins.

• Educated global customer success teams in strategizing customer learning efforts and leveraging resources to support their clients’ goals

• Partnered with teams inside and outside the organization to improve customer learning resources

• Applied gap analysis and audience/role review to develop instructional resources for learning administration

• Curated internal resources for Customer Learning and Certification initiatives and tools

Shifted my training coordinator role into turbo overdrive (is that a real thing?) to focus on presenting our first comprehensive learning system. A hearty blend of Web design, system strategy, functionality investigation, project management, and finger crossing! The Talent Solutions Learning Center supports the work of our global product team in elevating our customers' knowledge in expert use of our suite of magical tools.

• Built and launched LinkedIn’s first learning management system (LMS) to serve over 100K global customers

• Onboarded and coached workers in leveraging the learning platform to assist their customers

• Collaborated with instructional designers (IDs) in creating and updating offerings in the learning catalog

• Provided detailed analytics to leadership to track adoption and performance of the new LMS

• Managed communications and logistics to deliver global, multilingual webinar education program

Coordinated home-base operations for the global Product Consulting Team (later the "Customer Success Organization"), from scheduling courses to providing core "den father" support. Wrapped up my tenure in this role with launching our first integrated learning management system (see subsequent position). A great, fast-growing team and a wildly busy year!

• Mastered vendor technologies to develop a global learning management system (LMS)

• Provided central administration for the rapidly growing global organization of product consultants

• Managed the schedules for global, localized customer webinars and published on-demand instructional videos

• Tracked and reported learning data for program health and to identify trends in user attendance and course feedback