# Kyle Libby

> Staff Engineer at Abridge

Location: Concord, New Hampshire, United States
Profile: https://flows.cv/kylelibby

I am a self-started full stack Software Developer with experience in Javascript, Java, C#, RDMS, and more. My passion is to design solutions that challenge the status quo and provide value through continuous feedback from stakeholders. I am always teaching myself new things and looking to improve my own skills along with the skills of others around me.

Currently working on designing and implementing cloud-based contact center solutions powered by Twilio APIs.



I have designed and implemented many services written in Java (Spring Boot) and Javascript (node.js, Express). On the frontend I prefer to use React along with other modern frontend frameworks and tools such as Webpack, Redux, Typescript, etc. All of these applications leverage automated unit testing, CICD practices, and deploy to the public cloud.

## Work Experience
### Staff Engineer @ Abridge
Jan 2022 – Present

### Senior Software Engineer @ Abridge
Jan 2021 – Jan 2022

### Principal Software Engineer @ Liberty Mutual Insurance
Jan 2019 – Jan 2021 | Dover, NH

### Senior Software Developer @ Liberty Mutual Insurance
Jan 2017 – Jan 2019 | Dover, NH
-Redesigning the contact center powered by Twilio APIs
-Customizing Twilio Flex platform to meet various contact center needs
-Developing softphone applications with React, Redux, and Twilio SDKs
-Designing and implementing node.js services
-Empowering team to leverage CICD practices

### Software Developer @ Liberty Mutual Insurance
Jan 2015 – Jan 2017 | Dover, NH
-Designed and implemented Java Spring Boot services to transform and integrate customer data
-Managed databases and APIs to facilitate on-boarding of new customers

### Supervisor of Operations Analytics @ Q-Centrix
Jan 2013 – Jan 2015 | Portsmouth, NH
-Author and sole administrator of SQL Server database system used to collect and share data throughout the organization.
-Script ETL procedures within SSIS and command line code to ensure proper data flow.
-Develop payroll and billing calculation systems through use of SQL Server backend in conjunction with Visual Basic code.
-Work with upper management to plan for changes and technological needs.
-Lead analyst in implementing HRIS system as well as integrating operations functions with SalesForce applications.
-Create reporting systems within Microsoft Access to automatically generate payroll and billing reports as well as automatically send these reports to clients and employees.
-Streamline company operations using a variety of applications (Visual Basic, Excel, Access, SQL Server, SharePoint, etc...)
-Design, develop, and analyze complex reports with upper management.

### ERP Specialist @ Lonza
Jan 2013 – Jan 2013 | Portsmouth, NH
-Phasing bills of material within SAP
-Part / material creation within SAP
-Creation of Access / Excel reports and gathering of statistics
-Management of Vendor Change Notification process
-Creation of excel templates using formulas and visual basic scripts to streamline company processes

### Customer Success Intern @ Avid Technology
Jan 2012 – Jan 2013 | Burlington, MA
-Create quote documents in SAP and assure successful order management workflow.
-Coordinate order requests and trigger invoicing of client payments via SAP.  
-Developed customized database in Microsoft Access to assist in tracking customer payment data.
-Manage all registrations and client payments through use of multiple information systems.  
-Administrator of training department's Online Registration Center account.  
-Forecast quarterly training revenues through use of multiple information systems.  
-Assist customers from major networks such as NBC, ABC, and ESPN with payments as well as assure customer satisfaction through prompt and professional service.

### Co-Op Student Intern @ Parsons
Jan 2012 – Jan 2012 | Portsmouth, NH
-Prepared and submitted invoice data sheets and reviewed contractor account information.
-Supervised contractors through various tasks.
-Experience in working within a functional pharmaceutical facility.
-Exposed to cGMP protocols.


## Education
### Bachelor of Science (BS) in Business Administration and Management, Focus in Accounting
University of New Hampshire
Jan 2009 – Jan 2013


## Contact & Social
- LinkedIn: https://linkedin.com/in/kyle-libby-5134674a

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Source: https://flows.cv/kylelibby
JSON Resume: https://flows.cv/kylelibby/resume.json
Last updated: 2026-03-22