# Kyle Sjoberg > Software Engineer Location: Seattle, Washington, United States Profile: https://flows.cv/kylesjoberg Software engineer with a diverse specialty developing and testing applications based on the specifications. Organized, innovative, and experienced in all stages of development and deployment. Proficient in OOP and other paradigms and fluent in JavaScript, Java, and Python. Refactored legacy code utilizing various patterns including strategy, builder, and more to produce clean dynamic code. Understand the importance of continuous integration, delivery, deployment, continuous testing, monitoring, and observability. Demonstrated ability to quickly understand and leverage various tools and platforms to assist in the development process and lifecycle. Extremely passionate about applying and learning different techniques to solving complex issues. ## Work Experience ### Software Engineering Specialist/Tech Lead @ Nationwide Jan 2025 – Jan 2026 | Columbus, Ohio Metropolitan Area • Led architecture and development of enterprise observability platform supporting 1,000+ production applications, improving monitoring coverage and system reliability at scale. • Built an AWS Bedrock Agent system using CDK that autonomously classifies monitoring alerts by leveraging historical incident outages and observability reports to suggest optimized thresholds and recommendations via a Lambda-invocable API. • Established enterprise reliability standards by partnering with SRE teams to implement SLI/SLO frameworks for availability, latency, and error budgets, increasing resiliency and cutting human-detection incidents by 60%. • Led team of 5 engineers delivering end-to-end features across frontend, backend, and CI/CD pipelines, enabling faster iteration and higher deployment confidence in a distributed Agile environment. ### Senior Software Engineer @ Nationwide Jan 2022 – Jan 2025 | Columbus, Ohio Metropolitan Area • Developed a machine learning-based natural language processor with 99% accuracy to parse and classify alerts from SaaS RSS feeds by incident severity using AWS Products. Implemented the solution using multiple Lambda functions, EventBridge, IAM Roles, and Secret Manager within a Step Function, leveraging Infrastructure as Code with CloudFormation, CodeBuild, and CodePipeline. • Lead developer for a tool used to grade application suites ensuring they have the correct level of observability solutions including guides for remediation utilizing Angular, Typescript, Java Spring Boot, DynamoDB frameworks in a containerized web application. • Reduced tech debt by 20% by designing a process to monitor daily usage, enforce enterprise standards, and automate removal of non-reporting and retired entities within our SaaS solutions exploiting a Python script deployed in a daily Kubernetes Cronjob. • Improved root cause analysis, while reducing mean time to recovery by developing an automated process to enrich application monitoring by pulling metadata from various sources to enrich alerts and create a topology view for application infrastructure. • Improved application reliability and resiliency across the enterprise, by working with site reliability engineers to establish alerting standards for SLI metrics and SLOs focusing on availability, latency, and error budgets. ### Software Engineer @ Nationwide Jan 2021 – Jan 2022 | Columbus, Ohio Metropolitan Area • Worked with both site reliable engineers and development teams to establish baseline golden standards for Nationwide technology by creating alerts measuring SLOs and SLIs with a focus on availability, latency, and error budgets. • Improved application performance by collecting, processing, aggregating, and displaying real-time quantitative data about distributed systems within New Relic by establishing and enforcing alert thresholds. • Developed an on prem containerized React application with a Python Flask backend which connected to Postgres persistent volume database which displays real-time status of customer facing technology throughout the enterprise for cabinet and management. • Owned and managed the SDLC and maturity of the app in a scrum environment assigning tasks and features to contracted employees. • Played a key role in migrating alerts and events from Oracles NetCool to BigPanda, AIOps event management platform. ### Instructors Assistant @ Arizona State University Jan 2023 – Jan 2025 | Tempe, Arizona, United States • Provided individualized support to a cohort of two hundred undergraduate seniors enrolled in the engineer capstone course focusing on computer science and software engineering. • Demonstrated exceptional leadership and expertise in software engineering concepts, enhancing interpersonal communication skills through the delivery of live lectures, engaging discussions, and comprehensive review sessions. • Offered valuable professional insights derived from personal work experience in various corporate technical enterprise roles. ### Software Integration Engineer @ Arizona Public Service - APS Jan 2020 – Jan 2021 | Phoenix, Arizona, United States • Worked within a Microsoft Dev-Ops environment where I created and deployed both RESTful and SOAP APIs including managing new releases, products, and tools within various release and deployment Azure pipelines. • Reduced latency by using API Management to develop API’s while integrating code for both front and backend services. • Using C# developed an NUnit testing project that tested all the APIs the company was consuming. Which I configured and deployed then released into an automated Pipeline to fulfill the last step in the company’s CI/CD cycle. • Refactored a legacy ASP.NET application using React, ASP.NET, and SQL-Server which displayed ALE/EDI on prem info. ### Software Engineer Intern @ SoftPoint Jan 2020 – Jan 2020 | Scottsdale, Arizona, United States • Collaborated with the software development engineers to aid with design and develop robust solutions to meet client requirements for functionality, scalability, and performance for a fully integrated restaurant point of sale platform. • Tested new features using J-Unit tests on different APIs by troubleshooting methods, devised innovative solutions and documented resolutions for inclusion in knowledge base for both the support team and client use. • Created and documented an outlined manual for regulating every feature to ensure error checking by assembling and compiling specifications using JAVA, JavaScript, and SQL programs whenever a new feature or API was ready to be launched ### Software Engineer Tutor @ Varsity Tutors, a Nerdy Company Jan 2019 – Jan 2020 | Phoenix, Arizona, United States • Provided high school and undergraduate engineering students with individualized assistance to help them understand new concepts and complete homework assignments which included providing studying lesson plans, reviewing textbooks while providing them with personal experience and professional advice from an enterprise environment. ### Freelance Software Developer @ Zero Tolerance Pest Control Jan 2019 – Jan 2020 | Gilbert, Arizona, United States • Developed from the ground up a program using JAVA, JavaScript, CSS, and HTML while using a market-focused approach to eliminate waste and streamline implementation for various services offered by the company. • Compiled specifications, testing methods and other information for termite jobs into technical manuals for use in future projects ## Education ### Master's degree in Computer Science Arizona State University Jan 2023 – Jan 2025 ### Bachelor of Science in Engineering - BSE in Software Engineering Arizona State University Jan 2017 – Jan 2022 ## Contact & Social - LinkedIn: https://linkedin.com/in/kyle-sjoberg --- Source: https://flows.cv/kylesjoberg JSON Resume: https://flows.cv/kylesjoberg/resume.json Last updated: 2026-03-23