• Support Cisco INSBU(N9K)'s strategic accounts customers (Hyper Scaler/Cloud), MSFT/Alibaba/ Tencent/Baidu/NAVER/Samsung...

• Solve business critical escalated network issues by analyzing problems, engaging required BU resources, and steering the direction of troubleshooting and necessary hardware and software fix

• Constantly work with DE/QA/Marketing/PM/Manufacturing teams to improve serviceability and HW & SW quality of N9K product

• Actively engage with sales teams to develop next-generation data center design and support strategy for customers

• As an SME for VXLAN/EVPN/SDN/DCNM/NDFC, train global technical support teams

• Cisco TAC Escalation Engineer on Routing & Switching

• Mainly focused on DC virtualization/routing, VXLAN/EVPN, FabricPath/BGP, and Cisco DFA/DCNM solution on N3K/N5K/N6K/N7K/N9K with VMWARE

• Trained TAC RP/DCSW teams globally for VXLAN/EVPN/DFA and worked on highly escalated cases.

• Cisco Live Speaker for deploying and troubleshooting VXLAN/EVPN in 2016/2017/2018

BU escalation engineer in Cisco acts as “The last defense line” for each Cisco Platform. Only critical business impacting cases are escalated from HTTS/TAC to BU Escalation by Cisco Sales/Account Executive

BU escalation works directly with Cisco developer team to provide ultimate solution to customers.

Main support platform has been Nexus 3000/3500, Nexus 9000 Standalone, then changed to Cisco new SDN solution, “ACI/APIC” since July 2014

As a specialist (Tech Lead) in Routing protocol team in CISCO San Jose Backbone TAC, provides technical support and work on escalated cases for RIP/EIGRP/OSPF/BGP/MPLS/EoMPLS/VPLS/NAT/ HSRP/ VRRP/ PFR/ DMVPN/ Nexus VPC/OTV on Cisco IOS/NX-OS platforms (ISR/7200/6500/7600/ ASR/ ESR/ GSR/Nexus7K/5K/3K/2K).

Trained global TAC teams for Routing/Multicast/OTV/MPLS on Nexus7K/5K/3K and 7600/6500

Developed and delivered 3 days training course for TAC/HTTS engineers for MPLS HW FWD troubleshooting on all Cisco Platforms(except IOS XR)