Protected data privacy of 5M+ users by owning project that masked & removed Highly Sensitive Human Data in 40% of datasets.

Implemented Agile best practices and a production support process across 2 tech teams, reducing the number of code vulnerabilities per month by >80% & reducing the average resolution time by >90% within 3 months.

Spearheaded impact assessment for previously overlooked system bugs that affected 3500+, or 25%, of team’s datasets.

Addressed user issues effectively and efficiently by creating a new user bug triaging process that included feedback forms, dedicated support engineers, bug fix refinement and prioritization, solution implementation, & user communications.

Launched a user research initiative for the Product Learning and Development Council and product college study group, creating detailed user insights that informed event planning and programming by the HR team.

Created and presented an end-to-end product demo to 100+ internal technologists for internal conference, Data Week.

Boosted team engagement and engineering work ownership by initiating Agile tech team best practices like a production on-call system, all-engineer pointing, streamlined meeting agendas, etc.

Steered a tech team of 5 engineers through discovery & implementation of 7 features and feature enhancements.

Delivered a feature from 0 to 1, working with designers, analysts, & engineers to waive late fees for customers in disaster zones, aiding 75k customers for Hurricane Ian & Fiona alone, leading to $2.3M in total savings for crisis-impacted customers in 2022.

Drove a late-fee waiver for customers through the entire product lifecycle: gaining buy-in from 30+ cross-functional stakeholders in legal, operations, business, and tech; and directed the roadmap and execution plan across 3 tech teams.

Developed product roadmap, refined features & collaborated cross-functionally to de-risk timelines, enabling team to complete 96.6% of committed work on time in Q2.

Prevented 7,500 users and $245M of debt from going into collections by reducing time-to-market from 10-12 weeks to 3 weeks and influencing stakeholders to swiftly update minimum card payment software after federal interest rate hikes of Spring 2022.

Advocated for customers and reduced the financial burden on lower-debt customers by 75% while still bringing in $4.12M in additional annual revenue by convincing business stakeholders to change interest-rate policy.

Planned the Recoveries Payment features 1-year roadmap with full accountability over Agile scrum team and all deliverables.

Planned an overall software migration roadmap, prioritized must-have MVP features, and removed bottlenecks across 4 tech teams–all while directing Payment feature roadmap and addressing long-overdue tech debt.

Reduced product delivery time by a month by initiating a closer product-design partnership, unblocking the design lead, and sharing product insights and strategy, all of which enabled our design partner to focus on top 15% of features.

Launched a platform with a team of 4 to give technologists the opportunities and network to pursue socially impactful tech careers (React)

Directed product ideation, user research, & feature prioritization for website based on use data & usability studies, paring down MVP features by 60% to enable more rapid development of 3 most user-requested features

Managed communications, marketing, & grant writing, acquiring 5,000 users in the first month & $50,000 in funding

Selected in top 5% of teams from around the world (24 out of 520) to receive mentorship from top serial entrepreneurs and $2,500 grant per person

Build Impactful, a website for technologists to develop their careers in social good by connecting with socially-impactful opportunities and other impact-driven technologists