# Larissa Nguyen

> Product Manager looking to use technology for good.

Location: Brooklyn, New York, United States
Profile: https://flows.cv/larissanguyen

Growing up as low-income, a first-generation college student and American, and a multiracial woman, I'm passionate about using technology to empower all communities and reduce environmental and societal inequities. 

I'm an experienced Technical Product Manager with a CS background and expertise in responsible Artificial Intelligence and Machine Learning, data privacy, and tech ethics. I've led teams that protect consumer data privacy, support debt-laden customers, and amplify social impact tech careers. I'm excited to bring a unique combination of technical proficiency and user-focused innovation to my next PM role!

## Work Experience
### Product Manager @ One
Jan 2024 – Present | New York, New York, United States

### Product Manager @ Capital One
Jan 2022 – Jan 2023 | McLean, Virginia, United States
Managed 3 tech teams for data-platform and data-as-a-service products that removed Highly Sensitive Human Data and ensured compliance with data-sharing regulations across company marketing and customer outreach.
• Protected data privacy of 5M+ users by owning project that masked & removed Highly Sensitive Human Data in 40% of datasets.
• Implemented Agile best practices and a production support process across 2 tech teams, reducing the number of code vulnerabilities per month by >80% & reducing the average resolution time by >90% within 3 months.
• Spearheaded impact assessment for previously overlooked system bugs that affected 3500+, or 25%, of team’s datasets.
• Addressed user issues effectively and efficiently by creating a new user bug triaging process that included feedback forms, dedicated support engineers, bug fix refinement and prioritization, solution implementation, & user communications.
• Launched a user research initiative for the Product Learning and Development Council and product college study group, creating detailed user insights that informed event planning and programming by the HR team.
• Created and presented an end-to-end product demo to 100+ internal technologists for internal conference, Data Week. 
• Boosted team engagement and engineering work ownership by initiating Agile tech team best practices like a production on-call system, all-engineer pointing, streamlined meeting agendas, etc.

### Product Manager @ Capital One
Jan 2021 – Jan 2022 | McLean, Virginia, United States
Owned full product line for full-stack B2B2C software that enabled call center agents to service customer accounts in collections.
• Steered a tech team of 5 engineers through discovery & implementation of 7 features and feature enhancements.
• Delivered a feature from 0 to 1, working with designers, analysts, & engineers to waive late fees for customers in disaster zones, aiding 75k customers for Hurricane Ian & Fiona alone, leading to $2.3M in total savings for crisis-impacted customers in 2022.
• Drove a late-fee waiver for customers through the entire product lifecycle: gaining buy-in from 30+ cross-functional stakeholders in legal, operations, business, and tech; and directed the roadmap and execution plan across 3 tech teams.
• Developed product roadmap, refined features & collaborated cross-functionally to de-risk timelines, enabling team to complete 96.6% of committed work on time in Q2.
• Prevented 7,500 users and $245M of debt from going into collections by reducing time-to-market from 10-12 weeks to 3 weeks and influencing stakeholders to swiftly update minimum card payment software after federal interest rate hikes of Spring 2022.
• Advocated for customers and reduced the financial burden on lower-debt customers by 75% while still bringing in $4.12M in additional annual revenue by convincing business stakeholders to change interest-rate policy. 
• Planned the Recoveries Payment features 1-year roadmap with full accountability over Agile scrum team and all deliverables.
• Planned an overall software migration roadmap, prioritized must-have MVP features, and removed bottlenecks across 4 tech teams–all while directing Payment feature roadmap and addressing long-overdue tech debt.
• Reduced product delivery time by a month by initiating a closer product-design partnership, unblocking the design lead, and sharing product insights and strategy, all of which enabled our design partner to focus on top 15% of features.

### Cofounder @ Impactful
Jan 2020 – Jan 2021
Impactful is a platform for technologists to develop their careers in social good by connecting them with socially-impactful opportunities and with other impact-driven technologists.
https://weareimpactful.org/

• Launched a platform with a team of 4 to give technologists the opportunities and network to pursue socially impactful tech careers (React)
• Directed product ideation, user research, & feature prioritization for website based on use data & usability studies, paring down MVP features by 60% to enable more rapid development of 3 most user-requested features
• Managed communications, marketing, & grant writing, acquiring 5,000 users in the first month & $50,000 in funding

### Builder in Mozilla's Fix-The-Internet Spring MVP Lab @ Mozilla
Jan 2020 – Jan 2020
Mozilla’s Fix-The-Internet MVP Lab is an 8 week-long incubator to mobilize & fund products and technologies that enable everyone to connect and build a better society

• Selected in top 5% of teams from around the world (24 out of 520) to receive mentorship from top serial entrepreneurs and $2,500 grant per person 
• Build Impactful, a website for technologists to develop their careers in social good by connecting with socially-impactful opportunities and other impact-driven technologists

### Impact Fellow @ Impact Labs
Jan 2020 – Jan 2020 | New York, New York, United States
• Selected (<5% acceptance rate) for a boot camp that trains the next generation of technical social entrepreneurs 
• Studied advanced software engineering and web development, including D3, React, Kubernetes, Docker, and Figma
• Connected with speakers and leaders from NGOs, social startups, think tanks, and philanthropic organizations
• Worked with a team to develop Impactful, an online career guide & job board for developers interested in social good, using Django

### Research Assistant @ Yale Department of Economics
Jan 2019 – Jan 2019 | New Haven, CT
• Create an algorithm that uses publicly available data to determine hidden biases in governors' decisions to designate tax incentives and promote investment in low-income areas
• Run regressions & map geospatial data in Python to identify bias and underlying trends in governors’ community investment decisions 
• Research policies on economic opportunity zones and aggregate demographic and political data about eligible census tracts

### Software Engineer Intern @ Canoe Intelligence
Jan 2019 – Jan 2019 | Greater New York City Area
• Led a 3-person project team of engineering interns and managed weekly status reports to the CTO & direct mentors
• Developed a machine learning model that increased the detection rate of data tables from 30% to 80% & addressed over 50% of all reported bugs in the preceding 3 month period (Python)
• Presented final intern project to the entire company, including business executives and senior engineers
• Refactored & simplified the UI of the document upload engine, leading to increased feature satisfaction in >40% of users
• Automated routine quality assurance, unit, and integration tests to ensure high-quality code on our web application
• Collaborated with designers, product managers, and business professionals to create scalable consumer product solutions

### Writing Center Tutor @ Yale Center for Teaching and Learning
Jan 2017 – Jan 2019 | New Haven, CT
• Chosen from top 10% of introductory English courses to work with 60+ students a year to improve their writing
• Meet weekly with 1-2 international students to improve their command of American academic writing

### Teaching Assistant @ Upperline Code
Jan 2018 – Jan 2018 | New York, NY
• Guided 20+ high school students through the development of 15+ projects in Ruby and CSS/HTML/JavaScript as part of a 3-person teacher team in summer coding courses
• Created a troubleshooting guide and debugged code, which 80% of students rated as the most helpful action by instructors
• Adapted Upperline curriculum with teachers to maximize student learning, which led to students rating the experience 9.7/10

### Student Developer @ Tsai Center for Innovative Thinking at Yale (Tsai CITY)
Jan 2018 – Jan 2018 | New Haven, CT
• Developed scripts in C for transferring and analyzing solar power data between IoT Particle and Raspberry Pi devices
• Prototyped the design, electrical circuitry, and other hardware for a blockchain-based solar microgrid project that hopes to provide electricity to schools in Puerto Rico impacted by Hurricane Maria

### Desktop Support Intern in Enterprise IT Services Department @ Apollo Global Management LLC
Jan 2016 – Jan 2016 | Greater New York City Area
• Assisted end users relating to Windows OS, desktop applications, and related hardware
• Configure, troubleshoot, repair and replace company smartphones and related software
• Provided on-site customer service to end users in order to recommend and implement technology solutions

### High School Intern @ The Clinton Foundation
Jan 2014 – Jan 2014
• Analyzed the foundation's internal sustainability measures
• Presented findings and recommendations to an audience of more than one hundred people
• Wrote for a weekly news brief sent to all department members


## Education
### Bachelor's degree in Computer Science
Yale University
Jan 2016 – Jan 2021

### Universidad Autonoma de Yucatan
Jan 2017 – Jan 2017

### The Brearley School
Jan 2012 – Jan 2016


## Contact & Social
- LinkedIn: https://linkedin.com/in/larissanguyen

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Source: https://flows.cv/larissanguyen
JSON Resume: https://flows.cv/larissanguyen/resume.json
Last updated: 2026-03-29