AI Conversation and UX Designer building helpful agents, assistants, and experiences for web, mobile, and tablet. Focusing on driving and enhancing engagement, user satisfaction, and production plus conservation of resources for all involved.

Experience

VanguardSenior UX and Conversation Designer

2024 — Now

Malvern, Pennsylvania, United States

Integrated advanced NLP techniques for context-aware interactions and improved user satisfaction both for web and mobile.

OptumSenior UX and Conversation Designer

2023 — 2024

Los Angeles, California, United States

Experience builder engineering voice user interfaces for web and mobile with Microsoft Speech Studio to facilitate patient interactions and support, all while maintaining HIPAA compliance.

DriftAI Conversation Designer

2021 — 2023

Boston, Massachusetts, United States

Chatbot designer creating end-user products using Drift Conversational AI, Marketing, and Sales along with building customized reporting and data analytics. Implemented solutions for Slack, Okta, InVision, 8x8, and CrowdStrike.

Education

San Francisco State University

Bachelor of Applied Science - BASc

Cabrillo College

Experience

Education

Bachelor of Applied Science - BASc

Associate of Science - AS