# Laura Goessl

> AI Conversation Designer

Location: Berkeley, California, United States
Profile: https://flows.cv/lauragoessl

AI Conversation and UX Designer building helpful agents, assistants, and experiences for web, mobile, and tablet. Focusing on driving and enhancing engagement, user satisfaction, and production plus conservation of resources for all involved.

## Work Experience
### Senior UX and Conversation Designer @ Vanguard
Jan 2024 – Present | Malvern, Pennsylvania, United States
Integrated advanced NLP techniques for context-aware interactions and improved user satisfaction both for web and mobile.

### Senior UX and Conversation Designer @ Optum
Jan 2023 – Jan 2024 | Los Angeles, California, United States
Experience builder engineering voice user interfaces for web and mobile with Microsoft Speech Studio to facilitate patient interactions and support, all while maintaining HIPAA compliance.

### AI Conversation Designer @ Drift
Jan 2021 – Jan 2023 | Boston, Massachusetts, United States
Chatbot designer creating end-user products using Drift Conversational AI, Marketing, and Sales along with building customized reporting and data analytics. Implemented solutions for Slack, Okta, InVision, 8x8, and CrowdStrike.


## Education
### Bachelor of Applied Science - BASc in Chemistry
San Francisco State University

### Associate of Science - AS in Psychology
Cabrillo College


## Contact & Social
- LinkedIn: https://linkedin.com/in/laura-goessl-1cd271

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Source: https://flows.cv/lauragoessl
JSON Resume: https://flows.cv/lauragoessl/resume.json
Last updated: 2026-04-13