• Led product initiatives across personalization, content taxonomy, and learner journey optimization reporting to the VP of Product, partnering with data science and engineering to ensure the right content surfaced at the right time.
• Scaled subject-matter expert network from 0 to 1,000+, designing quality standards, evaluation frameworks, and tiering systems that maintained content excellence across a massive contributor base.
• Owned end-to-end content strategy across Chegg's product portfolio, defining content brand, performance metrics, KPIs, and OKRs aligned with business objectives.
• Drove 35% improvement in content quality scores and 18% reduction in expert churn through performance-based assessment frameworks and structured training programs.