Providing expert UX/UI consulting, design mentoring, and branding services for non-profit organizations, B2C companies, and SMBs:

• Lumen Energy (2021–Present): UX advisement and design mentoring for a climate tech startup focused on enabling solar energy adoption.

• Teens of Color Abroad (2021): Delivered UX design and front-end development for a nonprofit offering language immersion study abroad programs to high school students of color.

• Dog Training SMB (2021): Created branding and provided UX advisement for a humane, data-driven training business specializing in reactive and deaf dogs.

• TallyUp (2017–2021): UX strategy and design mentorship for a civic tech nonprofit startup driving financial empowerment.

• EducationSuperHighway (2015–2018): Product design coaching and design mentor for an ed-tech startup working to get high-speed internet and wi-fi in U.S. public and tribal K-12 schools.

Lead a team of 5 designers and 2 content creators to unify the design language of multiple products and subsidiaries, create experiences that leverage AI, automation, and workflows, oversee complex projects, facilitate design reviews, and develop processes for consistent, high-quality design work. Onit is a B2B legal workflow solution for enterprise legal management (ELM) and contract lifecycle management (CLM), utilizing AI-driven workflows to manage legal matters, finances, vendors, and contracts, enhancing operational and cost efficiency to drive faster revenue generation and business growth.

• Leadership & Team Management: Lead a team of 5 cross-disciplinary designers and 2 content creators to unify the design system and language across 6 subsidiary companies, supporting 11 products for mid-market and enterprise customers.

• Player-Coach: Design experiences leveraging AI, automation, and core product capabilities to enhance go-to-market strategies, accelerate customer acquisition, and retain existing customers through feature enhancements.

• Design Oversight: Ensure high-quality design work in a complex environment, lead through rapidly evolving projects, coordinate communications, and identify dependencies across cross-functional global teams. Support core product domain experiences, admin experiences, design operations, and content design.

• Design Reviews & Strategy: Facilitate design reviews with product and engineering leadership and stakeholders. Manage expectations, timelines, and execution, and influence product strategy and direction through design leadership.

• Process Development: Develop processes and standards that drive consistency and empower the team, including process documentation and the creation and maintenance of a comprehensive design system.

Built and scaled the design team from the ground up and operated as a player-coach to design new experiences and products that simplify complex legal operations, enabling law firms and companies to manage legal finances, invoicing, contracts, and legal matters within a single solution.

• Strategic Design Leadership: Lead the strategic design vision and execution of innovative legal technology solutions across Enterprise Legal Management (ELM) and Contract Lifecycle Management (CLM) product lines. Oversee a team of 4 product designers in creating new core products and admin experiences for 3 subsidiary companies, supporting 6 products for mid-market and enterprise customers.

• Team Building & Mentorship: Establish and scale the design team from the ground up. Cultivate and mentor a highly engaged product design team, resulting in increased skill levels as measured by internal metrics. Develop a career rubric to set clear expectations for career growth, directly supporting 2 team members in achieving promotions to senior roles.

• Player-Coach Role: Design experiences that leverage AI, automation, and core product capabilities to enhance go-to-market strategies, accelerate customer acquisition, and introduce feature enhancements to retain existing customers.

Designed and launched an award-winning analytics product, achieving 100% retention of at-risk clients and eliminating analytics reporting as a reason for lost sales. Collaborated with cross-functional teams to deliver a top-tier solution, conducted UX research, and developed scalable design processes for future improvements.

• Innovative Design: Designed and delivered an award-winning analytics product, working within the constraints of the open-source analytics tool and collaborating with product management and front-end development to achieve design solutions and fidelity. This reporting analytics solution enhanced legal operations transparency and provided actionable insights, improving decision-making, reducing legal costs, and increasing operational efficiency for our users. Achieving 100% retention of at-risk clients and eliminating analytics reporting as a reason for lost sales.

• Strategic Collaboration: Drove design strategy and execution through collaboration with Product Management, Engineering, Marketing, and executive leadership to deliver a best-in-class solution.

• User Testing: Analyzed and advocated for user needs through modern UX research practices and beta testing.

• Scalable Design Processes: Created reusable components and pattern libraries for data analytics reporting, preserving institutional knowledge and accelerating future report designs.

Led design strategy, conducted company-wide data visualization and storytelling training, facilitated design workshops, developed a design system, mentored designers, and maintained product design responsibilities.

• Leadership & Training: Spearheaded and conducted comprehensive company-wide training for data storytelling and visualization, ensuring alignment with industry best practices. Continually foster adoption through monthly lunch and learn sessions.

• Design Workshops: Organized and facilitated 5 design sprint workshops (2-5 days) focused on product design, HR initiatives, and partner outreach, driving innovation and cross-functional collaboration.

• UX Design: Created Connect K-12, an AI-driven web application providing K-12 internet pricing reports to inform funding and connectivity upgrades across the U.S.

• Design System Development: Established and maintained a scalable design system enhancing design consistency and efficiency for Connect K-12

• Mentorship: Provide ongoing mentorship to designers and aspiring designers through weekly one-on-one syncs, sharing best practices, conducting design exercises, and leading design critiques.

• Ongoing Responsibilities: Continue to fulfill all duties from the previous role, ensuring seamless integration of new and existing responsibilities.