Create solutions with design strategies for a better front end customer experience relationship (onboarding, account settings, how to set up your account, Instant credit access and card verification, FICO scores, Mortgage) based on user research, personas, and datas with wireframes, rapid prototyping, and usability testing

Lead design provocations on how to solution existing problems and cases with AI conversational experience designs, gamification on onboarding processes and reward system, and thinking on customer’s relationship-first strategies to engage users to easily achieve their goals

Collaborate and closely communicate with other product designers, content designers, art directors, accessibility team, design architects, research team, and front-end developers to understand the customer’s pain points, developer’s and accessibility constraints, and to generate best solutions and feedback to deliver a better and new experience for our customers

Translated client business requirements, user needs, and technical requirements into designs that are easy to understand and emotionally engaging

Led strategic thinking from product concept to developer hand-off

Mentored and guided team members, helped them to be inspired, and shared experiences and techniques

Contributed to and positively shaped the design team’s culture through collaboration, various types of feedback depending on teammate’s personality, and process iteration

Acted as Project Manager across various projects for teams to align on project milestones, presentations, and deliverables

Actively managed branding, packaging, and event design for LA Entertainment brands

Drove Plastic-free package meetings to crate solutions to help reduce global warming

Led Global Design Styleguide production for Transformers Botbots series 2-5 by creating logo, patterns, key art, layout, character art collaborating with copywrite team/ vendors

Managed art directions to junior designers, vendors, and design agencies for outstanding design production

Designed social media assets, websites, newsletters, sales presentation decks, sell sheets, branding guides, and visual designs for global distribution