# Lauren Hedberg > Senior Software Engineer II @ Invoca Location: Santa Barbara, California, United States Profile: https://flows.cv/laurenhedberg Senior full-stack software engineer with 8+ years of experience building scalable SaaS platforms and AI-powered products. Currently a technical lead at Invoca, where I helped establish a new engineering team and develop an AI-powered conversational messaging platform that enables automated SMS interactions between businesses and consumers. My recent work focuses on building LLM-powered agent platforms, distributed messaging systems, and customer-facing AI products. I enjoy collaborating closely with product teams to turn early ideas into production systems that deliver real value for customers. ## Work Experience ### Senior Software Engineer II @ Invoca Jan 2023 – Present | Santa Barbara, California, United States Conversational Messaging Platform — Technical Lead Founding technical lead for Invoca’s AI-powered conversational messaging platform, helping establish a new engineering team following a company acquisition. Led productionization of an AI agent platform built with Node.js, TypeScript, and LangChain, enabling LLM agents with RAG and tool execution. Delivered key features to messaging platform integrating 8+ services to support automated SMS interactions. Built and enhanced the agent management interface using React and GraphQL, enabling customers to configure and preview conversational agents. Integrations Platform — Technical Lead Built, enhance and maintained integrations powering customer attribution and marketing analytics for partners including Salesforce and Google Ads. Built Kafka-based event pipelines and asynchronous processing with Sidekiq. Implemented Elasticsearch reporting to monitor integration health and performance. ### Software Engineering Team Lead @ BuildOps Jan 2022 – Jan 2023 | Santa Monica, California, United States Owned the time tracking and labor models of the BuildOps platform, managing a team of engineers across web and mobile. Maintained and contributed a high volume of code, working primarily in Node.js, React.js and GraphQL. Led the development of high impact features from improved tracking and reporting to a complete redesign of time tracking and labor user interface. Prioritized initiatives with product and leadership, mentored junior engineers, led team standups, planning, and retrospectives. ### Senior Software Engineer @ BuildOps Jan 2022 – Jan 2022 | Santa Monica, California, United States Led a major cross-platform refactor of the time tracking system - transforming and migrating existing data models while adding key features. Improved performance throughout the platform via refactoring and query optimization, including a >300% performance improvement on the timesheets page. Maintained communication with product managers to prioritize high value features and ensure smooth roll out. ### Software Engineer II @ Invoca Jan 2019 – Jan 2022 | Santa Barbara, California Area Key contributor to Invoca's reporting platform, working primarily in Ruby on Rails. Team lead on a major refactor to convert Invoca's dashboards to React.js and Apollo GraphQL. Triaged and resolved alerts and exceptions that occur across production and staging environments. Utilized Agile frameworks and Test-Driven Development for development lifecycle. Worked closely with product managers to determine customer needs and build a seamless user experience. Lead team stand ups, planning sessions and retrospectives. ### Web Developer @ Landmark Global Jan 2018 – Jan 2019 | Santa Barbara, California Developed logistics platform features using PHP, JavaScript, and MySQL. Integrated 4 global carriers with Landmark's system, managing communication on project status and technical issues. Gathered and defined requirements to develop project plans for external departments. Worked closely with operations spanning numerous time zones to fix bugs and resolve technical issues. ### IT Operations Intern @ Landmark Global Jan 2017 – Jan 2017 | Santa Barbara, California ### QA Engineer @ AutoVitals Jan 2015 – Jan 2015 | 26 Castilian Drive Goleta, CA 93117 Developed and ran test scripts using Java and Appium. Established regression testing procedures to ensure product quality and functionality. ### Certified Pharmacy Technician @ CVS Health Jan 2014 – Jan 2015 | 3939 State Street Typed and filled prescriptions, stocked inventory and returned medication to stock, assisted customers at pick-up and drop-off. ## Education ### Bachelor of Science - BS in Computer Science Westmont College Jan 2013 – Jan 2017 ## Contact & Social - LinkedIn: https://linkedin.com/in/lauren-hedberg-18534066 --- Source: https://flows.cv/laurenhedberg JSON Resume: https://flows.cv/laurenhedberg/resume.json Last updated: 2026-03-22