Collaborated with researchers to create research plans, craft clickable prototypes, and conduct user testing to inform designs

Championed user needs and promoted UX best practices, like usability heuristics and accessible design, by representing UX in the product partner triad (product, engineering, and UX)

Designed solutions in Figma with annotations and interaction notes to improve readability for all stakeholders involved

Worked closely with engineers throughout the design process to ensure solutions were attainable from a technical perspective

Redesigned a chatbot builder tool that decreased the engineering time required to launch a chatbot from 10 days to 3 hours

Researched and designed a platform for Indeed Hire users to access data and reporting needed to reach business goals, helping alleviate 10+ major pain points

Performed content audits & heuristic evaluations on existing flows to identify opportunities to improve the user experience

Built and contributed to content guides to promote the importance of language consistency across the product/organization

Created and maintained assets for the Sales teams to improve client interactions