# Lauren Tu > Product Designer III at January Location: New York City Metropolitan Area, United States Profile: https://flows.cv/laurentu UX Designer with a background in content design. Excited about creating beautiful and accessible solutions. ## Work Experience ### Product Designer III @ January Jan 2025 – Present | New York, New York, United States ### Product Designer @ January Jan 2023 – Jan 2025 | New York City Metropolitan Area ### Product Designer @ Culinary Agents Jan 2023 – Jan 2023 | New York, New York, United States ### Associate UX Designer @ Indeed.com Jan 2022 – Jan 2023 | New York City Metropolitan Area • Delivered on product roadmap milestones by providing UX support via roadmap planning, user research, wireframing, workshops, prototyping, and UX/UI design • Collaborated with researchers to create research plans, craft clickable prototypes, and conduct user testing to inform designs • Championed user needs and promoted UX best practices, like usability heuristics and accessible design, by representing UX in the product partner triad (product, engineering, and UX) • Designed solutions in Figma with annotations and interaction notes to improve readability for all stakeholders involved • Worked closely with engineers throughout the design process to ensure solutions were attainable from a technical perspective • Redesigned a chatbot builder tool that decreased the engineering time required to launch a chatbot from 10 days to 3 hours • Researched and designed a platform for Indeed Hire users to access data and reporting needed to reach business goals, helping alleviate 10+ major pain points ### Associate UX Writer / Content Designer @ Indeed.com Jan 2021 – Jan 2022 | Remote • Influenced product design by providing concise and informative content strategy and in-product microcopy • Performed content audits & heuristic evaluations on existing flows to identify opportunities to improve the user experience • Built and contributed to content guides to promote the importance of language consistency across the product/organization • Created and maintained assets for the Sales teams to improve client interactions ### Marketing Copywriter, Indeed Hire @ Indeed.com Jan 2020 – Jan 2021 | Remote • Wrote marketing copy for website, blog posts, sales materials, social posts, ads, and email campaigns • Performed editorial review of articles and content produced by third-party partners • Built and maintained product-wide marketing content guidelines • Drove campaign success by writing design-forward copy for marketing collateral • Produced sales content for our Sales team to use in negotiations, who generated $8.07M+ in revenue in Q3, and $6.21M in Q2 ### Senior Internal Communications Specialist @ Blue Apron Jan 2019 – Jan 2020 | Austin, Texas Area Worked closely with Product, Engineering, CX, and senior leadership teams to promote the voice of the customer when determining feature updates and assessing product feedback. Rebuilt and maintained the online Help Center, and provided CX agents with product updates and email, phone, and chat scripts to handle customer inquiries and complaints in the call center. ### Internal Communications Specialist @ Blue Apron Jan 2018 – Jan 2019 | Austin, Texas • Distilled complex information into easily digestible employee communications and customer messaging • Planned and implemented CX communication strategy aimed at executing successful product launches • Improved the online Help Center by analyzing article utilization and insights on high-volume call center inquiry types to revamp the content, organization, and visual design • Wrote 1,150+ agent scripts and 190+ FAQ articles the CX team used to assist customers via phone, email, chat, and social media • Strategized customer question and resolution CX guidelines for PR, tech, and logistics-related incidents • Built relationships with stakeholders in varying departments to ensure and facilitate a healthy flow of internal communications between the New York, NY and Austin, TX offices • Built & maintained the CX system for collecting detailed, valuable customer feedback data (Zendesk) used to guide company-wide seasonal planning and helps prioritize upcoming initiatives. • Designed & sent monthly company-wide newsletters to create a connection between CX and other departments & leadership • Collated and shared positive user-generated social media content daily with the full company to promote a united workforce and underscore the company's mission ### Customer Experience Associate @ Blue Apron Jan 2017 – Jan 2018 | Austin, Texas Area • Assisted users with account management, product knowledge, issue resolution, and technical support • Met and exceeded the required KPIs for productivity, quality assurance, and Customer Satisfaction rating • Identified trending tech issues, product questions, and feedback so long-term solutions could be created ### Front Desk & Social Media Manager @ Dolce Blu Jan 2016 – Jan 2017 | Austin, Texas Area • Created and designed email campaigns, newsletters, and other marketing materials to increase sales and bring in new clients. • Created content to post regularly on the official Instagram, Facebook, and Twitter profiles. • Provided customers with high quality customer service during every visit. • Managed the studio’s orders and deliveries, transactions and balance sheets, and customer feedback. • Reached out to local businesses to propose cross-marketing opportunities and foster business relationships. ### Marketing/Events/Social Media Intern @ Capitol City Records Jan 2016 – Jan 2016 | Austin, Texas Area • Attended events and performances, checking in the artist and providing any materials needed • Used professional camera equipment to capture photos and videos of the artist during performances to use online and on social media • Grew social media presence for Capitol City Records and their main artist, engaging users on Instagram and Twitter. ### Student Assistant @ The University of Texas at Austin - VP/CFO Business Contracts Office Jan 2015 – Jan 2016 | Austin, Texas Area • Logged in contracts affiliated with the University using a Microsoft Access database containing over 28,000 contracts. • Ensured that every contract gets the correct signatures to become a fully executed contract. • Sent signed contracts back to various university departments for countersignature. • Communicated with various departments via e-mail to answer questions and provide assistance in processing contracts. ### Sales Associate @ Forever 21 Jan 2014 – Jan 2014 | Northbrook, IL • Maintained rooms and kept the merchandise organized. • Assisted with visual displays and helped build fixtures to finish a major renovation of the store. • Guided customers with styling advice and helped with finding items within the store. • Processed new merchandise and helped train new Forever 21 employees. ## Education ### Bachelor of Business Administration (BBA) in Marketing The University of Texas at Austin ### High School Diploma Glenbrook South High School ## Contact & Social - LinkedIn: https://linkedin.com/in/laurenmtu - Portfolio: http://www.instagram.com/lmariee2 --- Source: https://flows.cv/laurentu JSON Resume: https://flows.cv/laurentu/resume.json Last updated: 2026-03-29