# Lavanya Kumar

> Staff Product Designer

Profile: https://flows.cv/lavanya

Hello! I'm currently a product designer at ServiceNow with ~6 years of industry experience. My areas of expertise include user research, UX design, and design thinking, and I have worked both as a consultant and on product teams. I also enjoy participating as a mentor and mentee in various design programs as well as speaking at and attending design conferences.

## Work Experience
### Staff Product Designer @ ServiceNow
Jan 2023 – Invalid Date | San Francisco, United States
Led UX workstream for IT Asset Management business unit, worked with user research and design team, collaborated with product managers and engineers, mentored designers, and spoke at company conferences.

### Senior Product Designer @ ServiceNow
Jan 2020 – Jan 2023 | San Francisco, United States
Led design for Software Asset Management service, worked with design system team, conducted design reviews and critiques.

### User Experience Designer @ IBM
Jan 2017 – Jan 2020 | San Francisco, United States
Senior consultant working with clients using design thinking methodologies, conducted user research, created personas and journey maps, mentored new hires, spoke at conferences.

### Design Researcher @ IBM
Jan 2016 – Jan 2017 | San Francisco, United States
Conducted user interviews in finance industry, participated in design bootcamp, created interactive prototype for Watson IoT Company.

### Graduate Student Instructor @ University of Michigan
Jan 2015 – Jan 2016 | Ann Arbor, United States
Taught masters level class on Usability Needs Assessment and Evaluation, managed 60 students, held office hours.

### User Research Intern @ Shareablee
Jan 2015 – Jan 2015 | Watertown, United States
Led project to redesign patient portal intake process, conducted surveys, interviews, and usability sessions.

### Business Analyst/UX Intern @ Tata Consultancy Services
Jan 2013 – Jan 2013 | Van Buren Township, United States
Redesigned HR intranet and external resources application, conducted user research, created wireframes and prototypes.

### UX Research Intern @ Stanford University
Jan 2012 – Jan 2012 | Stanford, United States
Designed and programmed experiments using E-Prime Software, used eye-tracking equipment to conduct research.

### User Interface Developer Intern @ Rapiscan Systems
Jan 2011 – Jan 2011 | Sunnyvale, United States
Designed mobile prototypes, conducted remote usability sessions, implemented tool using HTML and CSS.

### User Experience Research Intern @ Balboa Park Online Collaborative
Jan 2014 – Jan 2014 | San Diego, United States
Conducted user interviews with museum stakeholders, designed usability testing, presented findings and design suggestions.


## Education
### Master of Science
University of Michigan
Jan 2014 – Jan 2016

### Bachelor of Science
UC San Diego
Jan 2008 – Jan 2012


## Contact & Social
- LinkedIn: https://www.linkedin.com/in/lavanyakumar1/
- Email: mailto:lavanya@placeholder.flows.cv

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Source: https://flows.cv/lavanya
JSON Resume: https://flows.cv/lavanya/resume.json
Last updated: 2026-02-01