• Designed and implemented provisioning business module migration which involved detailed

analysis of the existing system, defining new requirements, development of the new activation

flows using Java and ensured a smooth migration to Huawei system

• As a lead delivery engineer, gathered system requirements in collaboration with customers

• Coordinated with cross-functional teams for installation of multiple data centers including

installation of clusters for application failure management

• Automated task for log deletion on offshore servers using shell scripts which saved 25% of manual

effort

• Chairperson for customer complaints. Managed end to end customer complaints workflow

• Key contributor for 34 client customization release packages, which generated revenue of $22M

• Organized knowledge transfer and training sessions to customers and team