As Chief Design Officer at NeuroFlo, I lead the strategic vision and execution of our brand, user experience, and design systems for AI solutions in compliance-heavy sectors like healthcare, law enforcement, and government. With 15+ years in design, including at Fortune 500 companies such as GE Healthcare, I bring deep expertise in translating complex workflows into intuitive, adoption-driving interfaces. My work spans branding, high-fidelity mock-ups, rapid prototyping, and the creation of scalable design systems that streamline product development. I direct user research programs—conducting remote interviews, usability testing, and workflow studies—to ensure our products are grounded in real user needs. Partnering closely with product, engineering, and marketing, I integrate design strategy into every stage of the roadmap. I also craft and present investor pitch decks, shaping a compelling visual and narrative story that connects our vision with market opportunity. At the core of my role is a commitment to delivering innovative, human-centered solutions that not only meet regulatory demands but also set a new standard for usability, trust, and continuous improvement in mission-critical environments.

As a UX Strategist contracted through TMV, I lead research, strategy, and end-to-end product design across multiple AI-powered internal and customer-facing tools. My work focuses on transforming operational workflows, coaching experiences, and field service processes into intuitive, intelligent systems that help people make better decisions with less friction. I partner closely with business stakeholders, product partners, engineering teams, and real end users to define requirements, validate concepts, and ship designs that are both practical and delightful.

I drive the full UX lifecycle: discovery research, user interviews, service blueprints, journey mapping, information architecture, interaction design, prototyping, and moderated mixed-methods usability testing. I translate insights into clear product direction and ensure design intent holds through development via detailed specifications and collaborative handoff.

My projects span several high-impact initiatives, including AI-assisted workflow automation, executive “copilot” tools, internal coaching platforms, and field service experience redesigns. I contribute heavily to AI integration work, from shaping LLM-driven interactions and prompt design patterns to validating model responses for clarity, trust, and user comprehension. I’ve supported AI efforts involving customer support augmentation, technician guidance flows, voice and chat interfaces, and integrations with third-party partners.

Successes include reducing operational complexity for non-technical users, improving onboarding and process compliance through clearer UX patterns, defining scalable design systems, and strengthening collaboration between product, engineering, and stakeholders. My role blends strategic thinking with hands-on design craft, ensuring each release is usable, accessible, and aligned with business goals.

Lead Product Designer turned Manager with a proven track record of scaling UX teams and creating impactful AI-integrated experiences. Successfully managed a team of 10, delivering 5 product visions across value streams and securing $100MM contracts. Expert in DesignOps, enhancing UX maturity from 1 to 4 and improving design efficiency by 238% ($22K cost savings). Skilled in stakeholder management, establishing a standard UX process, aligning UX initiatives with product roadmap, and measuring UX impact. Passionate about team building and career development, fostering a collaborative and innovative work environment.

Accomplishments: Directed the design system program, saving $45K per project. Developed RFP product vision through design, research, and UX engineering, securing a $160MM contract. Individual contributions of 4 research studies (Remote moderated interviews, usability testing, task analysis), 400+ design ideation (wireframes, mock-ups), interaction design (prototypes, animation, UX architecture, and designed 4 of 5 BusPatrol product visions.

FairWarning is a patient privacy monitoring software as a service for healthcare organizations. As a design lead, I help mentor the designers on the team (example, training in Figma and HTML/CSS) so that they are supported with enough tools and resources to be empowered to lead their work. As an individual contributor, I lead large initiative projects that start with a discovery phase (secondary research, user research, interviews, research studies), then iterative designs (sketches, wireframes, mock-ups, rapid prototyping), usability testing, and design transitions to development (design and dev collaboration). Throughout each step of the design process, there's a continuous feedback loop of communication that happen every step of the way in order to have a strong, inclusive team culture.

I am responsible for FairWarning's design system that led to the development team's Storybook for UI components. This involved a tremendous amount of effort to design review, peer review, and code review HTML/CSS/SCSS.