Design Leadership:

• Led the design strategy and execution for Autoflow’s core products.

• Mentor and guide junior designers, fostering a collaborative and innovative design culture.

User Experience (UX) and Interface Design (UI):

• Conduct user research and usability testing to gather insights and validate design decisions.

• Create wireframes, prototypes, and high-fidelity designs using Figma and other design tools.

• Develop and maintain design systems to ensure consistency across all products.

Collaboration and Communication:

• Work closely with product managers, engineers, and other stakeholders to ensure design feasibility and alignment with business goals.

• Present design concepts and iterate based on feedback from team members and users.

Project Management:

• Utilize project management tools like Trello to track design progress and ensure timely delivery of design assets.

• Coordinate with development teams to ensure seamless implementation of designs.

Softphone & Communication UX:

• Let the redesign of CloudCall’s Softphone experience, improving messaging broadcast, contact selection workflows, and call filtering, helping scale the product.

• Designed enhanced filtering options for managing contacts, call logs, messages, reducing the navigation time for users.

Internal Training & Documentation:

• Laid the groundwork for internal training, documenting workflows for agents, supervisors, and admins.

• Created UX documentation and design system guidelines, providing consistency across the product

Responsibilities:

• Lead User Experience Design: Directed the creation of user flows, wireframes, and high-fidelity interaction designs, enhancing user satisfaction by 30%.

• Design Specifications: Authored detailed design specs with comprehensive state considerations, ensuring seamless handoff to the development team.

• Prototyping & Interaction Design: Developed advanced prototypes, both static and interactive, to clearly demonstrate design intent and improve usability.

• Cross-functional Collaboration: Actively participated in cross-functional teams, managing multiple projects simultaneously to deliver cohesive design solutions.

• Stakeholder Engagement: Regularly collaborated with product managers and engineering teams to align product insights with intuitive, user-friendly application features.

• Competitive Analysis: Conducted extensive research on the competitive landscape, leveraging user feedback to drive design improvements.

• Design System Development: Contributed to the development and maintenance of a comprehensive design system to ensure consistency and scalability across projects.

• Performance Metrics: Successfully implemented designs that resulted in a 25% reduction in user task completion times and a 15% increase in overall user engagement.

Product Management:

• Managing the workflow of new product ideas and the roadmap of new projects.

• Responsible for porting our product management workflow to a new system that improves efficiency and integration across task management platforms.

• Collaboration with the product design team on UX research and product ideation/evaluation

UX Design:

• Leading a portion of UX research and design to improve the usability of current applications.