# Leonor Alcaraz-Guzman > Product Designer @ Frontline Education Location: San Francisco, California, United States Profile: https://flows.cv/leonor Portfolio: https://www.leonoralcaraz.com/ Hello! I'm a UX Designer and Researcher that's passionate about increasing accessibility for underserved communities. I'm currently looking for a full-time position. ## Work Experience ### Product Designer @ Frontline Education Jan 2025 – Present ### UX Designer @ Frontline Education Jan 2024 – Jan 2025 ### UX Design Fellowship @ USCIS Jan 2024 – Jan 2024 -Selected from an applicant pool of 4,500 with an acceptance rate of 2% as part of the Coding it Forward Fellowship. -Identified pain points faced by refugee and asylum officers through interviews, focus groups, heuristic evaluations, and usability tests. -Collaborated with the development team to determine technical constraints that impact the design process. -Redesigned a feature used by officers when interviewing applicants, decreasing their frustration and the time spent on this action. ### User Research Moderator @ PlayStation Jan 2023 – Jan 2024 -Created a streamlined framework for gaming studios to identify essential accessibility settings and how to categorize them. -Conducted playtests on new and existing games, while following industry standards, to identify pain points during game development. -Analyzed and synthesized survey results from a 40 person diary study, to learn how their gaming habits changed over time. -Assisted with lab set-up, participant intake, NDA regulations, moderating participants, and data processing. ### Reader @ UC Berkeley School of Information Jan 2022 – Jan 2023 | Berkeley, California, United States Reader for INFO 290: Interaction Design - January '23 to May '23 Reader for INFO 241: Experiments and Causal Inference - January '22 to December '22 ### UI / UX Intern @ Kiewit Jan 2022 – Jan 2022 | Omaha, Nebraska, United States -Optimized their internal search tool, used by over 20k employees. -Identified critical design flaws and championed them into meaningful product updates by providing well documented, prioritized, and actionable design recommendations. -Facilitated wireframing workshops to get stakeholders aligned on design scope. -Redesigned their internal search tool, increasing ease of use. Conducted usability tests to inform changes. ### Product Designer @ ImmigrationHelp.org Jan 2021 – Jan 2021 | Remote -Expanded their product to a new user base by reevaluating their user journeys. -Increased product usability and informed a redesign of their application portal by conducting usability tests and interviews. -Seamlessly integrated design changes by collaborating with diverse stakeholders, including engineers and attorneys. ### UX Intern @ Seren Jan 2020 – Jan 2021 | Remote -Conducted generative research and user interviews to better understand market needs. -Recruited beta clients in order to test MVP. -Collaborated asynchronously with designers, product managers, and founder to ensure scope alignment. -Contributed to writing grant proposals, leading to seed funding. ### User Research Intern @ UX Rescue Jan 2020 – Jan 2020 | Remote Conducted user interviews and desk research to generate insights and personas regarding the experiences of international volunteers. This eliminated repetitive research. ### Tutor @ AVID Center Jan 2016 – Jan 2017 | Berkeley California Tutored Berkeley High School and Willard Middle School students in various math and science courses. ### Intern @ Elderhomeshare Jan 2016 – Jan 2016 Redesigned website navigation routes to eliminate pain points within the two major user groups. ### Project SEED Intern @ American Chemical Society Jan 2015 – Jan 2015 Used Gaussian software to study Schrodinger’s equation on different atoms and compared the data using Python. Worked under Dr. Hrant Hratchian. ### Project SEED Intern @ American Chemical Society Jan 2014 – Jan 2014 Analyzed protein folds and wrote a Python script to categorize proteins based on their unique mutations. Worked under Dr. Andy LiWang. ## Education ### Master's degree in Master of Information Management and Systems, Focus on UX Research and Design UC Berkeley School of Information ### Bachelor's degree in Cognitive Science University of California, Berkeley ### Universidad Carlos III de Madrid ### University College Dublin ## Contact & Social - LinkedIn: https://linkedin.com/in/leonor-alcaraz-guzman - Portfolio: https://www.leonoralcaraz.com/ --- Source: https://flows.cv/leonor JSON Resume: https://flows.cv/leonor/resume.json Last updated: 2026-04-13